Job Description

About us;

With over 90 years of experience, Bott is the leading provider of commercial vehicle conversions and workshop storage solutions across Europe. We are currently seeking motivated individuals to join our dedicated Service and Delivery team based in Ashby De La Zouch, Leicestershire.

Why join bott;

At Bott, collaboration is key to our success. Join a diverse and dynamic team that values innovation, teamwork, and enjoying the journey together. Our commitment to building and strengthening relationships with customers and stakeholders is at the heart of what we do.

Our

Service and Delivery team

is crucial in managing projects and orders whilst maximising customer experience. To support us we are looking for a dynamic, customer-focused individual to join us as a

Customer Support Manager

.

Key Responsibilities;

Provide order management support to customers and the Direct Sales team. Maintain relationships with nominated funders/leasing companies. Communicate regularly with the Direct Sales team and internal and external stakeholders, logging details, including order and project updates in CRM system, SAP, and via SmartSheet(s). Manage communications between internal and external stakeholders regarding order requirements and updates Ascertain the customer requirements and respond effectively to meet these needs; communicating any risks to the Direct Sales team. Create and maintain accurate build plans, considering internal resource and capacity alongside the impact on external stakeholders and supply chains. Attend customer calls and support actions requested by the Direct Sales team.

Essential Skills;

Previous account/project management experience Ability to communicate at all appropriate levels of business. Strong decision-making skills. Strong accuracy and analytical skills. Experience of Microsoft and relevant CRM system. Excellent time management and organisational skills. Strong interpersonal relationship skills.
The hours of work are 37 hours over 4.5 days (Monday - Friday)

Along with the following benefits, we offer a great working environment where you will feel part of a valued team. We offer:

a competitive salary 34 days holiday (inclusive of bank holidays) training and development life assurance cover company uniform home and tech scheme cycle to work scheme GP 24/7 access employee assistance programme social committee and planned team events free onsite parking
To be considered for this position all applicants must live within a commutable distance of our Ashby De La Zouch site in Leicestershire.

Bott Ltd are totally committed to an equal opportunities culture across all of our company sites and roles. This means we promote diversity and value everyone's differences, and we treat all people equally or similarly and they will not be disadvantaged by prejudices or bias. Therefore, our recruitment process means the best person for a job or a promotion is the person who earns that position based on qualifications, skill set, experience and knowledge.

Job Types: Full-time, Permanent

Pay: 30,000.00-34,000.00 per year

Additional pay:

Loyalty bonus Quarterly bonus
Benefits:

Company pension Cycle to work scheme Free parking Health & wellbeing programme Life insurance On-site parking Profit sharing Referral programme
Schedule:

Monday to Friday
Ability to commute/relocate:

Ashby-De-La-Zouch: reliably commute or plan to relocate before starting work (required)
Experience:

Customer relationship management: 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 23/05/2025
Reference ID: Customer Support Manager - May - Ashby De La Zouch