Job Description

We're recruiting for an experienced

Customer Support Manager

to join a busy and customer-focused team within the

air conditioning and refrigeration industry

.


This is an excellent opportunity for a confident and organised professional who enjoys leading teams, improving processes, and delivering an exceptional customer experience.


You'll play a key role in managing daily operations, supporting national accounts, and ensuring that all systems, pricing, and stock information are accurate and up to date.

Key Responsibilities

Lead and support a team of Account Managers, acting as the main escalation point. Oversee customer onboarding and develop strong, long-term relationships. Produce, analyse, and present management reports and KPIs. Maintain accurate customer databases, price files, and stock information. Manage branch stock administration, including returns, credits, and supplier pricing. Support all aspects of people management, including training, performance, and wellbeing. Ensure compliance with health and safety policies and operational procedures. Stay up to date with industry developments and share insights with the team. Take part in the company's Out of Hours Standby Service on a rota basis (including Bank Holidays).

About You

To be successful in this role, you'll need:

GCSEs (or equivalent) in

Maths and English

Proven experience in a

management or Team Lead

position A background in

operations, administration, or customer service management

Strong communication and leadership skills Confidence working with data, reports, and management information Excellent organisational and problem-solving ability A proactive, hands-on attitude and attention to detail * A

full UK driving licence

(desirable - occasional travel may be required)