Job Description

Role Overview

Sycous have brought together our Support and Scheduling teams providing a single area of support covering all areas of the business, including supporting key stakeholders, as well as our clients and industry partners.

This role will lead these business areas; shaping our processes, policies and offerings in an increasing regulated environment but also where we need to continually improve best practise and value with our services.

A keen attention to detail, ability to understand customer and client expectations, and strong organisational skills will be required to make sure that we meet our contractual expectations and commercial ambitions.

This role will work closely with our [Operations Lead], who will support you in your role and professional development, alongside both internal and external training.

We believe the role would be ideal for a commercially astute, highly motivated, and experienced individual.

Responsibilities

You will be responsible for the below key areas

Area management Operational oversight Risk management Process improvement Compliance and Quality Assurance Reporting and Communication
This can include but is not limited to:

KPI reporting and management, ensuring accurate and timely insights into operational performance General contract management, including tracking deliverables, compliance, and issue resolution Helping to maintain strong relationships with our clients and industry partners, including attending regular catch-up and review meetings Leading and attending internal and external meetings to drive alignment, communication, and progress on operational initiatives Identifying and implementing process improvements to increase efficiency, reduce costs, and improve service delivery & operational efficiency Supporting operational planning and execution across departments to ensure smooth daily functions and to drive business improvements Utilising Power BI and Excel to analyse data, produce dashboards, and support data-driven decision-making Monitoring performance metrics and ensuring continuous improvement in service and operational standards Assisting in budgeting, forecasting, and cost control to ensure financial efficiency Identifying operational risks, ensuring adherence to regulatory and company compliance requirements. Developing, maintaining, and enforcing SOPs to ensure consistency and quality across all areas of operations Leading, mentoring, and supporting team members; contributing to performance reviews and training plans Supporting organisational changes, system upgrades, and business transformation initiatives Overseeing third-party providers and service level agreements to ensure performance and value Monitoring and enhancing the customer journey, resolving escalated issues when necessary Contributing to strategic goal setting and long-term planning with senior leadership

Competencies

A great grasp of time and team management Focused on positively inspiring the team Able to ensure a healthy work/life balance, which is shared with your team A willingness to get involved and be a catalyst for positive change Capable of working in a regulated framework Eagerness to utilise, introduce and develop best practises An interest in technology and how it can maximise team performance Confidence to express and develop ideas within the team and individually Competent at engaging with clients, suppliers and other stakeholders to ensure effective communication Excellent attention to detail Results and performance driven Experience of operational or support management Desirable - experience of utilities Creative thinking in your approach to challenges Analytical approach to work

Future Progression

Future progression is available as the company grows and/or within other teams. We will work with you to help you grow, without our Performance and Contribution meetings and processes, alongside both internal and external training.

We are looking for a candidate who can really grow this role and make it their own, as well as being invested in leading our Support and Scheduling functions long-term as it continues to grow alongside the business.

Location

Reporting office: Leeds.

Based: Leeds. Limited travel will be required for training, or meeting with customers, although expected in limited circumstances.

About Sycous

We are experts in supporting energy network operators with open protocol metering hardware, software, and services.

We have industry leading knowledge and expertise in open protocol metering and data collection equipment, a skilled team of engineers for installation and maintenance, and an unrivalled customer service team for client and consumer support.

We are also the developers of the UK's first cloud based, remote data collection administration software for use in the district heating and communal energy market.

We believe in a sustainable future with transparent and accessible data at the heart of it.

We champion both innovation and education, to help drive positive change in the world of metering and billing and help keep costs as low as possible for consumers.

For more information, please visit sycous.com

Job Types: Full-time, Permanent

Pay: 38,250.00 per year

Benefits:

Bereavement leave Casual dress Company events Company pension Employee mentoring programme Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme Private dental insurance Private medical insurance Sick pay
Schedule:

Monday to Friday
Work Location: In person