Job Description

About Qargo

---------------


Qargo is a tech scale-up with offices based in London and Ghent. We are on a mission to transform the transportation industry by making it more efficient, profitable, and sustainable. Together we are building the most user-friendly and intuitive Transport Management System (TMS) on the market that automates administrative processes and optimizes planning. To help us achieve our mission and support our growth we're looking for a Customer Support Officer!

In this role you'll:

Gain crucial insight into the working of our system and become a

true product expert

.


Be the

first point of contact

for day-to-day questions and give top notch support to the clients in your respective region via our

system portal chat.

Understand the

needs and wants of our customers

on the front-line and translate those internally to the development team.


Communicate and explain

new product features

through the portal.


Help to write clear and concise tools for our clients, such as

user manuals, demos, tutorials and FAQ's.

Give

remote training sessions

to customers.

Provide administrative support

to the Customer Onboarding Managers by

transferring and importing client data

into our system, such as their customer base, rate cards, fleet information, ... etc.

Your profile:

You're

customer oriented

and have previous experience in a

customer service or related

role.


Experience within transport/logistics is a huge plus!


Your

communication skills

are on point.


You have

strong organizational skills

and can prioritize and juggle different tasks without breaking a sweat.


You like to

continuously learn

and develop your skills and pick things up quickly.


You're flexible and thrive in a

fast-paced startup environment.

Since we're a software company, it's a big plus if you' re

tech savvy.

We offer:

A

competitive salary package,

including all the necessary

extra benefits.

Great

growth opportunities

within a strongly growing company.


A

flexible work environment

(flexible working hours, possibility to work from home,...).


A

green office

in Holborn, next to Covent Garden in London


A

great company culture!