Job Description

We're Capital on Tap

Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.

Why Join Us?

We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment.


Check out the development opportunities in the Customer Support team.



This is an office-based role, the Customer Support team works from our Cardiff City Centre Office. After passing the probation period the requirement will be to work in the office 4 days a week, and 1 from home.

What You'll Be Doing ?

You'll be the first point of contact for small business owners. Our customers are trying to build their businesses, and we don't want to get in the way. You'll solve problems, fix things that aren't working for them, and give them a leg up when they need it. Most importantly, you'll be able to listen to our customers and understand from them how we can build a better business.


Servicing our customers via phone, emails and chat Resolve customer inquiries promptly and professionally, ensuring full customer satisfaction Understand the importance of objection handling to ensure customers' needs are explained clearly and fairly Maintain a comprehensive understanding of the company's products, services, and policies to provide accurate information and advice Identify opportunities for process improvements and contribute ideas for enhancing the overall customer experience. Identifying our vulnerable customers and ensuring they get the right support

Shifts

We offer a variety of shift patterns to support our customers around the clock. Please see the different teams and shift options available:

Core Team:

Working Monday-Saturday (1 Saturday in every 6 weeks), between the hours of 8am-8pm. Rotating 6-week pattern:


Week 1: 8am - 4:30pm Week 2: 8am - 4:30pm Week 3: 9am - 5:30pm Week 4: 9am - 5:30pm Week 5: 9:30am - 6pm Week 6: 11:30am - 8pm

Midnights Team:

Working Monday-Friday, rotating every other week:


Week 1: 2pm - 10:30pm Week 2: 3:30pm - Midnight

Midnights Team:

Working Monday-Sunday (2 weekends in every 4), covering between 6pm-6am or 8pm-8am. 4-week rolling shift pattern:


Week 1: 4 on, 3 off Week 2: 3 on, 1 off, 3 on Week 3: 3 off, 4 on Week 4: 7 days off

Weekends Team:

Supporting both our UK and US customers. Set schedule:


Saturday: 8am - 8pm Sunday: 8am - 8pm Monday: 8am - 8pm

We'll talk through your preferred team and availability during the interview process.

We're Looking For

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A minimum of 2 years of customer service experience Great communication skills, can communicate with a wide variety of people both verbally and in writing Experience using CRM's An excellent problem solver who can focus on providing our customers with resolutions quickly The ability to manage high volumes of enquiries without compromising service quality Can work independently and as part of a team in a fast-paced environment

Diversity & Inclusion

We welcome, consider, and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks

We believe in balancing hard work with a bit of fun, so our office is designed for both productivity and play. From a pool table and PlayStation to a few office dogs roaming around, we've created a space where you can relax and recharge. Check out the perks we offer:



Salary from 25,000 + monthly bonuses

Private Healthcare, including dental and optician services through Vitality

?? Worldwide travel insurance through Vitality

Anniversary Rewards (250, 500, 750, 4-week fully paid sabbatical)

Salary Sacrifice Pension Scheme up to 7% match

? 28 days holiday (plus bank holidays)

Annual Learning and Wellbeing Budget

Enhanced Parental Leave

Cycle to Work Scheme

Season Ticket Loan

6 free therapy sessions per year

Dog-Friendly Offices

Free drinks and snacks in our offices



Check out more of our benefits, values, and mission here.

Interview Process

First stage: 15-minute intro call with a member of the Talent Team (Phone call) Final stage: Attend an assessment day on either Wednesday 6th August, Thursday 7th August, Tuesday 12th August and Thursday 14th August (In person) Start date: Monday 15th August 2025

Other Info

Check out our 'Top Tips' for interviewing.

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Email careers@capitalontap.com if you have any questions.

Excited to work here? Apply!

If you'd like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)