Job Description

A bit about us

At Gamma, we're more than just a leader in Unified Communications as a Service (UCaaS) - we're a dynamic, forward-thinking team revolutionizing the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region, and we're expanding rapidly to bring digital automation and Gamma-powered services to SMEs through a growing network of channel partners.

We move fast with a start-up mindset, but we have the stability of a leading European business. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you'll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas.



Who are we looking for?

We're looking for a Customer Support Technician to join our growing team. In this role, you'll take end-to-end ownership of customer faults and issues across our VoIP and data product suite. You'll work at the heart of our support function, delivering first-class service, solving problems, and ensuring customers are supported from onboarding through to in-life queries. If you're driven by helping others, technically curious, and enjoy a fast-paced, team-oriented environment, this could be the role for you.



What will you be doing day-to-day?

Resolving customer issues and faults with accuracy and care using all available diagnostic tools Taking full ownership of the fault lifecycle, from investigation through to resolution and follow-up Supporting customers through onboarding, ensuring contracts are provisioned correctly and quality checks are complete Working collaboratively across teams to find timely and effective solutions to technical issues Guiding users through our business communications products, explaining functionality and providing tailored advice Managing in-life customer changes such as account updates, product add-ons, and service suspensions Monitoring and maintaining fault tickets, continuing diagnostics where needed and escalating when appropriate Ensuring billing accuracy post-setup and provisioning Building relationships with customers, suppliers, and internal teams to ensure smooth support operations Spotting and qualifying sales leads from existing customers and passing them to the right teams Helping to improve processes and prevent repeat issues by working proactively and suggesting improvements Engaging in team training and supporting broader managed services strategy as needed

What You'll Need

A customer-first attitude and a passion for solving problems Excellent written and verbal communication skills with the ability to tailor your approach High attention to detail and a strong sense of responsibility for your work A collaborative mindset with a proactive, solution-focused approach Previous experience in customer care or technical support (preferred but not essential) Basic knowledge of VOIP/BB or telecoms products (advantageous) Confidence using computer systems and a high level of IT literacy An interest in learning and growing your skills in a technical environment Ability to remain calm and professional in a fast-paced, high-volume setting

What do we offer you?

At Gamma, we believe in work-life balance, which is why we offer 25 days of annual leave, plus an extra day off for your birthday. Giving back is important to us, so we also provide a volunteer day to support a charity that matters to you. Family matters, too. With enhanced maternity and paternity pay, we're here to support you as a parent and help you thrive in your career. We offer a contributory pension plan to help you save for the years ahead, with Gamma's contribution varying dependant on yours. Your well-being is our priority. We offer group income protection and life assurance (four times your salary) to ensure peace of mind for you and your loved ones. We want you to share in our success. That's why we offer tax-efficient share save and share incentive plans, giving you the opportunity to benefit from Gamma's growth. We're committed to health, both physical and mental, and provide private medical insurance through Vitality, which extends to your immediate family.. And, because we care about the environment, we offer an Electric Vehicle scheme through Octopus and a Cycle to Work scheme, making it easier to get around sustainably.

A few things to note

Unfortunately, we can't offer visa sponsorship or relocation support for this role. This role is hybrid from our Manchester office. If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for! Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves.?We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply. We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age.?We are a family-friendly employer with a culture based on trust, autonomy, and flexibility to help you create a work-life balance and enjoy working here at Gamma. For recruitment agencies - we have a network of fantastic partners that support us in our hiring from time to time. We're not looking to increase that network currently, so please don't send speculative CVs.

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