Job Description

At Kimberley, our vision is to deliver the best caravan & motorhome buying and ownership experience for our customers -- and we now have an exciting opportunity for an

Apprentice Customer Service advisor

to support our service and retail departments.

Are you enthusiastic, eager to learn, and passionate about delivering excellent customer service? Are you interested in how vehicles, components and accessories work behind the scenes? If so, then Kimberley needs you!

This apprenticeship is perfect for someone at the start of their career, ready to gain hands on experience in customer service, administration, and parts support within a friendly and supportive team.

About the Role

As an Apprentice Customer Service & Parts Assistant, you'll gain valuable skills and experience across several areas of our service and parts operations. Training will be provided throughout your apprenticeship, with opportunities to learn from experienced colleagues and develop a strong understanding of our industry.

Your training and day-to-day responsibilities will include, but are not limited to:

Customer Service

Greeting customers and being the first point of contact when they arrive at the service desk Assisting with customer drop-offs, collections, and general enquiries Handling calls and emails professionally, referring customers to the right team member Providing proactive updates to customers on the progress of their vehicles or parts orders

Service & Workshop Support

Making service bookings and learning how to manage the workshop diary Supporting the team with administrative tasks and documentation Assisting with work-in-progress checks and ensuring information is accurately recorded Learning how repairs are quality-checked and demonstrated to customers

Parts Department Support

Helping with ordering, receiving, returning, and organising parts Learning how to register new vehicles for warranty Supporting colleagues in submitting and chasing warranty claims Understanding stock processes and helping to return unused or faulty parts for credit Part of the role will also include working in a retail environment promoting products and services

Skills & Qualities We're Looking For

(Full training will be provided -- we just ask for the right attitude!)

A genuine desire to learn and build a career in customer service and after-sales support Great communication skills and the ability to work well with both customers and colleagues Strong organisational skills with the ability to multitask in a busy environment A positive, proactive attitude and willingness to take on new challenges Confidence with using computers and learning new systems An interest in caravans, motorhomes, vehicles or hands on technical work is a real bonus Excellent Maths/English skills

And what about us?

Kimberley have over the last 40 years, grown to be one of the largest family-owned dealerships in the UK. We're not just selling motorhomes and caravans - we're selling dreams, freedom, and the open road.

We're a community where passion meets possibility, and joining our team means being surrounded by great people who love what they do. We engage with our customers at every opportunity and share in the adventures our products make possible.

As an apprentice, you'll learn from experienced mentors and enjoy great benefits, including:

Employee Free Vehicle Loan Scheme Staff store discount Employee referral bonus scheme Employee of the Month scheme Long service award scheme A friendly, supportive team environment Real opportunities for growth once your apprenticeship is complete
At Kimberley, every day feels like an adventure -- and every customer interaction is a new destination waiting to be explored.

Why Kimberley is the ultimate place to start your career:

Passion for Adventure

- We live and breathe the spirit of the outdoors, camping, and travel.

Innovative Culture

- We encourage fresh ideas, creativity, and development.

Customer-Centric Approach

- We pride ourselves on providing unforgettable customer experiences.

Team Spirit

- You'll join a supportive team who will guide you through your apprenticeship.

Opportunities for Growth

- As our business continues to grow, so do opportunities for your future.

Fun & Excitement

- You'll be part of events, demonstrations and much more.

Ready to start your career with adventure? Apply today.

PLEASE NOTE CVS WILL NOT BE REVIEWED UNTIL JANUARY DUE TO A CHRISTMAS SHUTDOWN

Job Types: Fixed term contract, Temp to perm
Contract length: 18 months

Pay: From 7.55 per hour

Expected hours: 37.5 per week

Benefits:

Referral programme Store discount
Work Location: In person