Job Description

Company Description

At

Syntegon Telstar UK Ltd.

, we represent the

Syntegon Telstar

range of aseptic and containment technologies and provide expert

customer service, engineering, and technical support

across the UK, Ireland, and Scandinavia.


With decades of experience in

isolator technology

, our multidisciplinary team delivers world-class after-sales solutions, upgrades, and lifecycle support for the pharmaceutical and life sciences industries.

As a

Customer Support Engineer (Customer Service)

, you will play a key role in servicing, upgrading, and commissioning equipment as part of Syntegon Telstar technologies.


You'll work within a flexible, multi-skilled team to develop new and maintain existing After Sales customer records and relationships using company procedures and relevant internal liaison, to optimise quality of service, business growth, and customer satisfaction. This hands-on position combines

customer support

,

field service

and

commissioning

both in the UK and internationally.

Key Responsibilities

Visit clients' premises to carry out on site

service

work and

upgrade

works. Perform site-based

calibrations

and

maintenance

and record the results in service documentation. As

UK

and

overseas

travel is part of this role, an understanding and flexibility is required for the certain activities to manage our clients' expectations. Ability to recognise the need for performance adjustments and recommendations and record the results. Complete

validation

documents and reports in accordance with client and cGMP standards. Periodically visit clients' premises for technical site support regarding requirements/quotations requests. Communicate verbally and in writing with existing and prospective customers to develop close working relationships to assist in the growth of the after sales business.

Qualifications

Essential:

HNC

Electrical

or

Mechanical

Engineering or suitable equivalent 5+ years' experience in a customer

service / commissioning role

in Engineering sector Experience in Technical Operation of

Containment

and

Air Handling

Equipment Competencies: Instrument settings, calibration techniques Filter analysis, Airflow measurements, Pressure testing Follow established processes/systems and recommends improvements as appropriate Good communication skills and ability to work directly with customers Full UK driving license & Passport Required

Desirable:

Experience with

isolator or barrier systems

in Pharma industry Background in

pharmaceutical or regulated industries (GAMP, GMP, FDA)

Technical knowledge of Freeze-Drying Systems Analysis and Reporting

Additional Information

Why Join Us?

Be part of a global leader in

aseptic and containment technology

Work in a

highly skilled, multidisciplinary engineering & service team

Opportunities for

international travel and technical growth

* Competitive compensation and

comprehensive training