Job Description

About The Role

We are actively building diverse teams and welcome applications from everyone.

Role:

Customer Technical Support Operative

Location:

Manchester

(SCC operate hybrid working, which comprises of a mix of office and home working)

Contract Type:

Permanent

Salary Package:

23,000 - 25,000

plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year

Hours:

09:00 - 17:30 Monday to Thursday, 09:00 - 17:00 Friday

Interview Process:

2-stage process

Why SCC?

An inclusive workplace Excellent package: solid basic and company benefits Hybrid working & core hours in line with role requirements Career development and life-long learning opportunities Opportunity to join Europe's largest privately-owned IT Company

Role purpose:

CTS Operatives are responsible for providing remote IT maintenance and support services to SCC-DS Customers in relation to managed print services and solutions within the SCC-DS solution portfolio. Working in a 2nd/3rd line telephone support role, CTS Operatives are the primary BAU technical contact for all internal and external customers. Working as part of the IT Professional Services team you will work closely with ITPS technical architects and assist, not only in problem/incident resolution but also with project installations.

Key responsibilities:

2nd/3rd line telephone support for BAU clients. Remote installation and configuration of client MFD's and related software. Problem/Incident investigation and resolution. Management of helpdesk system and related tickets that fall within the teams remit. Escalation of Problems/Incidents to the relevant TA, Vendor or OEM.

Skills and experience:

Essential Skills:

Excellent stakeholder management skills. Knowledge of managed print industry terminology. Basic knowledge of modern network technologies. Good problem solving skills Ability to self-study to maintain knowledge of SCC-DS solution Portfolio Desire to develop within a technical customer facing role. Good written and oral communication skills. Microsoft Office Suite knowledge an experience (Excel, Word and Visio)

Desirable Skills:

Familiarity of remote support tools such as Bomgar, TeamViewer. Basic knowledge of windows Desktop and Server Operating Systems. Basic Knowledge of Apple Mac and related Operating Systems. Understanding of print languages (PS, PCL, RPCS, UFR etc) Basic SQL, Powershell or BASIC scripting.

The responsibilities listed are not exhaustive and may be varied from time to time as dictated by the

changing needs of the business. The post holder will be expected to undertake other duties as

appropriate and as requested by his/her manager. The post holder may be required to work outside of

normal business hours and may be asked to work at any of the locations at which the business of SCCDS is conducted.

About Us

SCC is Europe's largest privately-owned IT business, based out of the new 7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

We are an equal opportunities employer

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.

Diversity & Inclusion at SCC -

https://www.scc.com/diversity-and-inclusion/

Sustainability at SCC -

https://www.scc.com/sustainability-at-scc/

Life at SCC

-

https://www.linkedin.com/company/scc/life