Job Description

One of the most important phases within a customer's journey with Canon is following their investment in new technology solutions and services. The Customer Training Consultant plays a critical role during this period, they are responsible for providing effective training to ensure that our customers get the most out of their investment.



At Canon, we've been inspiring people to capture and share their world for over 85 years. As a global leader in imaging and innovation, we're driven by bold ideas, collaboration, and a commitment to making a positive impact. We're proud of our diverse, inclusive culture and our philosophy of Kyosei - living and working together for the common good. We welcome applicants from all communities and backgrounds.

Why Join Us?

Be part of a diverse, energetic team, joining 50+ nationalities at our Stockley Park Head Office Enjoy hybrid working (3 days in office, 2 from home) Benefit from flexible hours, professional development, and a wide range of perks Minimum of 25 days of personal holiday per year with up to 5 days of available holiday purchase Access a competitive salary, benefits, a generous pension scheme and up to 38% discount on Canon products Be part of a company that values sustainability, inclusion, and your personal growth Great transport links- Elizabeth Line and Stockley Park low-cost Shuttle Bus and free parking on site


If you are ready to make an impact - we'd love to hear from you.

Minimum of 2 years' experience working as a trainer in a customer environment


Excellent training, presentation and demonstration skills.


Conduct training needs analysis and tailor training plans to meet customers' requirements


Experience in the design, delivery and evaluation of training courses using a variety of training methods.


Can demonstrate an ability to adapt communication style and techniques used to ensure that the customer understands the products and solutions being taught and has a positive experience with Canon at every touch point.


Administer all aspects of a training program, including content, procedure, tools and logistics. Plan and manage communications programmes as part of a large project roll outs


Proficiency in Microsoft Office applications; Word, Excel, PowerPoint, Outlook


Competent in e-learning tools such as Adobe Captivate or a similar


Local language plus business English


OM Experience (Preferred)


Experience of working within the print imaging marketplace


Experience of working with printing technologies and solutions in a Production Print environment


Cut sheet and Continuous Ink Jet Production Print Technologies


Production Workflow Solutions, Web to Print Solutions, Variable Data Solutions, Customer Communications Solutions, Colour Management.


Here are some of the benefits we offer!




Pay - Competitive salaries that are regularly benchmarked against similar roles and reviewed annually.


Learning & Development - As a Company that encourages continuous learning you will always have resources and support available.


Work & Home Life Balance - We support with a minimum of 25 days holiday per year, holiday purchase and a flexible working policy.


Diversity - We are an organisation that delivers on a global scale, striving to create a diverse and empowered workforce that reflects the communities we serve.


Health & Wellbeing - Free private healthcare, an Employee Assistance Programme, partnership with Mental Health First Aid UK with a network of mental health champions and discounted rates to Nuffield Health Gym.


Employee discount - Up to 38% off products from our Canon store.


Flexible benefits policy


Some other Benefits - Generous Pension, Canon Awards, Discount cards, Cycle to Work scheme, Season ticket loans and charity volunteer days.


Salary - 34,381 - 36,291




Location - Field Based
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Responsible for the effective delivery of customer training programmes to ensure customers have a thorough understanding of the hardware and software solutions they have purchased


Facilitate delivery and implementation of technology-based training; tailor sessions to the customer and their organization where appropriate.


Track, report and evaluate the effectiveness of training, assess student feedback; make recommendations for course improvements and additions of new courses or modules to the curriculum.


Where required, assist in curriculum development. Responsible for the creation and update training tools, courses and new services.


Ensure high communication standards both internally and externally ensuring expectations are set properly and a positive customer experience is delivered


* For large project, work with the customer to define and agree assessment & transition, Training and Communications programs. Responsible for managing this work stream and for the successful implementing of the program during project engagement.