Job Description

About the Company

The company was established in the 1950's by David Mellor, Royal Designer for Industry. Mellor was the best known cutlery designer in this country, often referred to as 'the cutlery king'. Our modern cutlery is designed and manufactured to exceptional standards, employing many hand processes to achieve its perfectionist finish.

The David Mellor shops in London, and the Country Shop alongside the factory and David Mellor Design Museum at Hathersage in Derbyshire, sell our world famous cutlery alongside a professional collection of sophisticated modern tableware and kitchenware, expertly selected for those who love to cook and eat and have an appreciation for design.

David Mellor cutlery and tableware is also supplied to a number of prestige restaurants, hotels, luxury yachts and select specialist retailers worldwide.

The Role

We are seeking a committed, enthusiastic individual to join our small, friendly team based at our busy Head Office in Hathersage, near Sheffield. This is an exciting opportunity to join a well established business with an international reputation for quality.

This role will primarily assist with the account administration and sales of our world famous cutlery and tableware to contract and trade customers worldwide. You will be expected to quickly acquire expert knowledge of our brand and products to help develop both existing and new accounts.

This is an excellent opportunity to work in a key role in a rapidly growing area of our business. Responsibilities will include:

Support the Cutlery Accounts Manager in growing and protecting our business Building and maintaining business relationships with UK and Internationally based customers Processing and dispatching customer orders The administration of customer accounts Responding to new and existing customer enquiries and queries Maintaining adequate stock levels of cutlery within our shops Liaising effectively with team members and other key departments Maintaining a high level of product knowledge The administration and working of trade shows, both in the UK and overseas Providing an exceptional level of customer service at all times Some general office administration

Skills Required

You will need to:

Be well organised, pro-active and driven Have excellent communication skills (phone and written) Be highly literate and numerate with good IT skills Be accurate with a high level of attention to detail Be able to quickly acquire and retain knowledge of our products and business Be commercially focused and passionate about customer service Be able to multitask and quickly switch attention from one subject matter to another Have strong teamworking skills Be a highly organised self-starter with excellent time management skills Have enthusiasm and a 'can do' attitude Be friendly and outgoing, able to forge new and build good working relationships with customers and colleagues Have an interest in modern design and aesthetics
Previous sales experience would be an advantage as well as knowledge of Sage accounting software or similar but training will be given.

Hours

40 hours per week, worked 9.00am - 5.30pm Monday-Friday

On occasion, you will be required to work outside these hours for trade shows and special events but advance notice would be given.

Salary

27,000 - 30,000 (dependent on experience)

Job Types: Full-time, Permanent

Pay: 27,000.00-30,000.00 per year

Benefits:

Company pension Free parking On-site parking Store discount
Schedule:

8 hour shift Day shift Monday to Friday
Ability to commute/relocate:

Hope Valley: reliably commute or plan to relocate before starting work (required)
Work Location: In person