Job Description

Customer Service Assistant -

Full

time position available (5 days Mon-Sat / 9.00am - 5.30pm).

Previous applicants do not need to re-apply

Start your NEW CAREER with Mays Jewellers and enhance your customer service skills and jewellery & gemstone knowledge with a company that has been putting customers first since 1825!

CV

and

Covering Letter required

. Covering letters can tell us about you and your personality in addition to your CV

Experience preferred but not essential as full training given.

We offer

Competitive wage plus potential bonus Staff discounts Full training The opportunity to achieve nationally recognised qualifications Career development opportunities

Think you are the ideal person for us? Let us know why by adding

a covering letter explaining why you believe you are the ideal candidate for the above role in addition to your C.V.

Applications with a covering letter get more attention

Who are we?

Mays

are the largest independent Pawnbrokers & Jewellers in the North West.

We have been serving the Greater Manchester area since 1825 based on the principles of the best jewellery and watches, at the lowest prices with the highest level of customer service.

The Role

As a

Customer Service Assistant

, you will be the face of Mays Jewellers, playing a key role in delivering excellent service to our customers. Whether assisting customers in finding the perfect piece of jewellery or managing enquiries related to pawn transactions, you will contribute to a welcoming and professional environment.

This is an exciting opportunity for individuals passionate about customer service and the jewellery and pawnbroker industry.

The ideal candidate will have a

positive and friendly attitude

, an understanding of retail, sales targets, add-on sales and KPIs.

An experience of working in retail or with jewellery, diamonds and watches would be desirable however the

right personality

with a

passion for sales, visual merchandising

and

teamwork

is just as important.

You will be expected to present yourself, the store and the Company impeccably and help drive it forward through achieving sales and your understanding of customer requirements.

In addition to keeping the store looking great, an undertaking of general housekeeping and admin is necessary.

At Mays, we believe that attention to detail is paramount and whilst

full training will be given

, the suitable candidate will have

excellent numeracy and literacy skills

, an understanding or experience of data entry through a company computer system and the ability to create and maintain accurate records.

If you're passionate about jewellery and have a keen eye for detail, we'd love to hear from you!

Apply now to become part of our growing team.

Job Types: Full-time, Permanent

Pay: Up to 23,810.00 per year

Additional pay:

Bonus scheme
Benefits:

Store discount
Schedule:

Day shift
Experience:

Customer Service: 1 year (required) Data Entry: 1 year (preferred)
Work Location: In person

Application deadline: 14/07/2025
Reference ID: SAL-JUL25