Job Description

Come join us

As a Customer Engagement, you will play a key role in designing, developing, and implementing Dynamics 365 Customer Engagement (CE) solutions. You will work closely with clients and project teams to create innovative business applications that enhance customer experiences and streamline operations. This role offers the opportunity to work for Microsoft's #1 partner, with a strong focus on professional development, cutting-edge technology, and leadership in solution delivery.

Together we do what matters.

Skills and experiences

Key Responsibilities:

Solution Design & Configuration

: Design and configure Dynamics 365 CE modules (Sales, Customer Service, Marketing, Field Service, etc.) to meet client requirements. Ensure the system is set up to optimise workflows, data management, and reporting.

Client Engagement

: Collaborate with stakeholders to gather requirements, analyse business processes, and translate them into functional solutions.

Technical Leadership

: Provide guidance and mentoring to junior consultants and developers on best practices.

Customisation & Integration:

Customise Dynamics 365 CE to match client-specific processes, including custom entities, fields, workflows, and forms. Work with technical teams to integrate Dynamics 365 CE with other business applications, including ERP, marketing, and service platforms.

Client Advisory & Best Practices:

Serve as the primary functional advisor for clients, providing expertise on Dynamics 365 CE best practices, industry standards, and how to leverage the platform for business optimisation.

Governance & Security

: Implement data governance, security roles, and compliance policies across environments.

Training & Enablement

: Conduct workshops, training sessions, and knowledge transfers to client teams or internal staff.

Continuous Improvement

: Stay up to date with Microsoft's roadmap, new features, and industry trends to advise clients strategically.

Documentation & Reporting:

Document functional specifications, configuration settings, and system changes. Prepare regular project status reports and communicate progress to both internal teams and clients.

Collaboration with Cross-functional Teams:

Work closely with technical teams (developers, system administrators) and project managers to ensure successful solution delivery. Participate in project planning and progress meetings, providing functional expertise throughout the project lifecycle.


About you

Skills & Experience

Strong knowledge of Microsoft Dynamics 365 Customer Engagement modules (Sales, Customer Service, Marketing, Field Service, etc.). Hands-on experience with customizing Dynamics 365 CE, including working with entities, forms, views, workflows, and dashboards. Excellent communication and presentation skills, with the ability to explain complex technical concepts to non-technical stakeholders. Ability to work directly with business stakeholders to provide functional solutions and best practices. Strong understanding of CRM principles and customer engagement processes. Excellent stakeholder management and communication skills. Experience in writing functional specifications and process documentation. Familiarity with Power Platform components (e.g., Power Apps, Power Automate) in the context of extending CE. Appreciation of solution management, ALM, and DevOps practices. Microsoft Certifications (e.g. MB-210, MB-230, PL-200)

What you'll do

We are looking for a skilled and client-focused

Dynamics 365 CE Functional Consultant

to join our team. The ideal candidate will have a strong background in business analysis and CRM processes, with hands-on experience configuring and implementing Dynamics 365 Customer Engagement (Sales, Customer Service, Marketing, or Field Service). You will work with clients to understand their requirements, design solutions, and ensure successful delivery that drives business value.



Enjoy your career

Some of the best things about working at Avanade
Opportunity to work for Microsoft's Global Alliance Partner of the Year, with exceptional development and training (minimum 80 hours per year for training and paid certifications) Real-time access to technical and skilled resources globally Dedicated career advisor to encourage your growth Engaged and helpful coworkers genuinely interested in you
Find out more about some of our benefits Employee Benefits at Avanade | Avanade

A great place to work

As you bring your skills and abilities to Avanade, you will get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look!



Create a future for our people that focuses on
o Expanding your thinking o Experimenting courageously o Learning and pivoting



Inspire greatness in our people by
o Empowering every voice o Encouraging boldness o Celebrating progress



Accelerate the impact of our people by
o Amazing the client o Prioritizing what matters o Acting as one



We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Avanade believes that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants, or job seekers because of their race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information, gender identity, or any other protect group status as defined by law.