Job Description

Location:

West Bromwich

Working Week:

37 hours per week, Monday - Friday, 09:00 - 17:00

Salary:

19,292.91 per annum plus benefits& 25 days annual leave

Apprenticeship Qualification:

L3 Business Admin



Serco have a fantastic opportunity for a Data Administrator Apprentice to join the Restart team based in West Bromwich.



In this role you will support the Serco Employment Skills and Enterprise Quality& Compliance Team to ensure the accurate transfer of data to and from DWP and Serco systems following compliance testing, whilst completing Serco's Level 3 Business Administration Apprenticeship.



We are looking for someone with excellent organisational skills, exceptional attention to detail, confident in providing excellent telephone-based customer service and will be able to input data at speed and with a high degree of accuracy.

Day to day you'll be involved in:

Processing of key referral, programme start and payment data via the PRaP system Transfer of data between Serco systems and PRaP while maintaining data integrity Identification, investigation and resolution of data processing errors, escalating to the Data Team Leader where necessary. Completion of quality and compliance testing on key programme milestones and evidence to support contractual and regulatory requirements. Support the wider Quality and Compliance Team in maintaining contract compliance by ensuring accuracy of data submission within contractual timeframes

What you need to do the Apprenticeship?



Essential



5 GCSE (A-C/9-4) including English and Maths Good IT skills with particular emphasis on MS Excel and MS Office 365 software Strong communication skills, both written and verbal Excellent interpersonal skills, with the ability to work across a number of work streams Confident to communicate through a variety of media with internal and external stakeholders Use own initiative and work independently Demonstrate a flexible approach to work To meet the eligibility criteria for the apprenticeship, candidates must have been a UK resident for at least 3 years

Desirable



Understanding of DWP/welfare to work market environment Experience of working in a compliance environment ideally within the Employability sector Experience of CRM based systems

What's in it for you?



Onsite learning is paid, and completely transferable, full training and support is provided to help you on your pathway to a potential career Opportunity to gain practical experience in a professional environment A chance to work with a supportive and experienced team

What Serco offers:

Salary:

Competitive salaries with annual reviews.

Pension:

Up to 6% contributory pension scheme.

Holidays:

25 days' annual leave plus bank holidays.

Training and development:

We offer a wide range of learning opportunities

with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.

Wellbeing:

24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.

Discounts:

Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.

ShareSave scheme:

Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.

Employee networks:

Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.

Charity:

Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.



All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.