Job Description

Data Analyst (Response Repairs)

Salary 46,050 per annum plus benefits.

Home-based with occasional travel to Magna Dorset. 37 hours per week (Mon - Fri with Flexitime)

Permanent Role

Closing date for applications:

06.08.25 (Midday)

At Magna, our vision is to create great homes together. We have ambitious plans, and are seeking creative, aspirational, and talented people to join our fast paced, adaptable, and highly collaborative environment.

The role and what you take care of

(A full Role Profile is attached to this Advert)

As a Data Analyst within the Customer Experience and Home Services team you will play a critical role in transforming operational data into actionable insights. You will support the continuous improvement of our repairs service by analysing performance trends, identifying inefficiencies, and enabling data-driven decision-making across the team.

Collect, clean, and analyse data related to responsive repairs, including job completion times, contractor performance, and cost efficiency. Develop and maintain dashboards and reports to monitor KPIs such as first-time fix rates, average repair times, and backlog volumes. Work closely with Regional Managers and our Operations Team to identify trends, anomalies, and opportunities for service improvement. Ensure data integrity and compliance with GDPR and internal data governance policies. Provide insights and recommendations to support strategic planning and operational reviews. Collaborate with Insight, IT and digital teams to enhance data collection and reporting systems.

What you need to be successful:

Proven experience in a data analysis role, preferably within housing, construction, or public services. Excellent analytical skills with proficiency in tools such as Excel, Power BI and experience with SQL or other data querying languages. Ability to communicate complex data insights clearly to non-technical stakeholders. Great attention to detail and a proactive approach to problem-solving. Experience with housing management systems and an understanding of UK housing regulations and compliance standards are considered beneficial, as is holding a degree in Data Science, Statistics, Business Analytics, or a related field. Knowledge of responsive repairs processes and key performance indicators (KPIs) relevant to the housing sector would also be advantageous.

Applicants with transferable skills are encouraged to apply.

Magna Benefits:

We pride ourselves on providing an excellent working environment and great benefits. We look after those who work for us as we understand that without the commitment of our colleagues, we would not be able to provide the fantastic range of services to our customers.

We offer:

Pension matched up to 8%. Employee assistance & Health Care Cash Plan. Learning and Development. Company sick pay. Wellbeing Portal and Colleague Voice. Mileage and Agile working. Paid day a year to volunteer. Rental / Stamp Duty Loan and Credit Union. Discounts on entertainment, high street shops and grocery shopping. Competitive annual leave entitlement, which increases progressively with the duration of your service over the first five years.

Our full range of benefit details can be viewed on our website under each vacancy.

For an informal discussion about this post

, please contact: Dani Davies - Talent Acquisition Lead at: dani.davies@magna.org.uk or by mobile: 07528 974936

To apply

please visit our website www.magna.org.uk, select Careers Tab / Current Vacancies / Role, or follow the link attached to this advert.

Magna reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application early.

We're Magna Housing, a customer-centred housing association, mainly working in Dorset and Somerset (our head office is in Dorchester) with a vision to create great homes together. We want to make sure that we constantly add value to the lives of our customers, and our colleagues, and we work hard to deliver this year on year.


Our vision of "Creating Great Homes Together" is fundamental to the work we do and we have ambitious plans to be "beyond the best" over the next ten years.


Magna prides itself on being large enough to influence but small enough to care. We are on an exciting journey - one that requires agility in how the business develops over the next decade, and different, innovative ways of working as we explore new territory.


Inclusion is important to us here at Magna, and inclusion for everyone is our commitment to making long term and deep change to become an organisation known for being inclusive and welcoming for all. We won't achieve our vision, mission or strategy without being inclusive. It is the foundation of how we work, our culture and our values and how we adjust to make sure our customer and colleague experiences are welcoming and relevant.


Our successes come through an appreciation of difference - different perspectives, experiences, thoughts, actions and skills. All of which add value and generate innovation. Embracing difference will enable us to get it right, first time, and offer the right homes in the right place for our customers.


For further information about Magna, please visit our website by clicking

here

.

people@magna.org.uk

#teammagna