Job Description

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About us
One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.
What you'll do
Looking for an exciting opportunity to contribute to a high performing team? With this role, you'll help:

• Drive reporting initiatives from requirements gathering to creation and sustainment of operational dashboards, metric scorecards, and recurring reports
• Develop and implement automation strategy to ensure timely publishing of data suitable for our stakeholders
• Track, trend, and analyze historical pattern(s) delineating seasonality from non-recurring events to normalize historical contacts for use in future workforce planning
• Perform varying analysis of products, projects, and programs, and summarize conclusions concisely with clear calls to action or areas of concern to monitor
• Collaborate with business area SMEs on cross-functional customer journey end-to-end analysis
• Work with core team members to divide and conquer inbound workload and deliver outputs to stakeholders from all levels of the company
• Participate as a team member on project driven initiatives to meet key milestones, deadlines and perform post-mortem analysis on what worked well and not so well, identifying areas for improvement on the next initiative

The day-to-day
The day to day can vary significantly depending on the current priorities of the business. This could include but not be limited to:

• Performing discovery on a new data set
• Developing a sustained report or dashboard
• Analyzing existing data looking for new trends/correlations
• Collaborating multi-functionally with various teams around the company to tackle a new product/project
• Providing and receiving feedback from team members on new development

What you'll need

• Experience in a similar role
• Bachelor's degree in a related study or additional equivalent work experience
• Strong leadership and organizational abilities, demonstrated through related work experience
• Outstanding decision making, active listening and consultation skills
• Ability to work both cooperatively with all levels of management, persons of differing skills and as an individual contributor
• Strong process orientation with the ability to understand the strategic and tactical link between business processes and the financial success of the business
• Flexible to work on multiple projects/assignments at once when there is no ability to handle a single ask from start to finish
• Proficient in SQL (ie. PostGRES, BigQuery) for data mining and ETL work from various data sources and relational databases
• Knowledgeable in GCP (Google Cloud Platform) specifically Composer/BigQuery
• Proficiency in Python for ETL automation is a plus
• Experience creating compelling visualizations in the form of operational dashboards in Tableau or Power BI with clear goals/SLAs stated and visuals stating success or failure
• Solid critical thinking/investigative skills and ability to garner insights based on limited-to-no requirements
• Expert in translating metrics and reporting concepts to all levels of the organization
• Excellent time management skills with proven track record of effectively managing large, complex projects on time and to completion

What will help you on the job

• Contact Center background would speed up the learning process
• Solid understanding of Contact Center tools including IVR, Workforce Management, Quality Management, Field Service Management, Sales and Customer Relationship Management systems
• A passion for learning more and expanding soft skills to other analytical and data science tools through online resources like Udemy and YouTube

EEO Statement
Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click .

Skills Required