Job Description

RVA Surveyors is the UK's leading business rates reduction specialists, dedicated to helping commercial property owners and tenants minimize their business rates liabilities. Established in 2008, we pride ourselves on our friendly working environment, employee benefits, and commitment to professional development.

We're seeking a Data, Systems & Reporting Analyst to join our dynamic team at RVA Surveyors. In this role, you will play a crucial part in analysing data and generating reports that drive strategic decision-making within our organization.

This is a full time permanent position but we would consider part time for the right candidate.

Duties and responsibilities, including but not limited to;

Data Analysis and Reporting

Develop, manage, and distribute regular performance reports: Not limited to;

Daily, weekly, and monthly reports covering KPIs like call volumes and performance (Hourly and Daily).

Reports for specific teams, Property Advisors , Consultants and campaigns.

Trend analysis:

- Analyse historical data to identify patterns and trends in call centre performance.

- Predict future trends, making recommendations for staffing, training, and process improvements.

Ad-hoc reporting:

- Create custom reports upon management request for deeper insights into operational performance, customer behaviour and agent performance.

Systems Management

Call Centre technology and tools administration:

- Oversee call centre reporting systems, CRM platforms, Power BI

- Ensure systems are running efficiently and troubleshoot issues as they arise.

System upgrades and integration:

- Collaborate with IT to implement software upgrades and ensure smooth system integration between tools.

Data quality assurance:

- Perform regular audits on data accuracy and integrity to ensure reliable reporting.

Business Intelligence and Insights

KPI monitoring and improvement:

- Monitor key performance indicators (KPIs) such as performance by postcode and data-set.

Provide recommendations for operational improvements:

- Use data analysis to suggest actionable steps that management can take to improve call centre processes, such as data usage and collation.

Collaboration and Stakeholder Communication

Work with cross-functional teams:

- Partner with workforce management, quality assurance, and operations teams to understand reporting needs and ensure accurate data delivery.

- Collaborate with team leaders to optimise reporting based on specific needs.

Present data findings to stakeholders:

- Prepare presentations and reports for management, using visualisation tools to make data insights accessible.

- Participate in weekly or monthly meetings to present data and findings to stakeholders.

Data Governance and Compliance

Maintain data privacy and security protocols:

- Ensure that all reporting and data handling complies with company policies and external regulations (e.g., GDPR.

Data storage and archival:

- Manage historical data storage for future reference and regulatory compliance.

Daily Duties

Data Collection and Extraction:

- Pull data from various systems and compile it into meaningful reports.

- Perform data validation checks to ensure data integrity.

Reporting:

- Produce and distribute daily performance reports for management, focusing on KPIs such as previous days performance.

- Respond to ad-hoc reporting requests from management or operations teams.

System Monitoring and Maintenance:

- Monitor system performance to identify any issues with call routing, reporting tools, or integrations.

- Address system errors or failures with the IT team to minimise downtime.

Troubleshooting:

- Resolve reporting discrepancies or data inconsistencies by liaising with IT or system vendors.

Stakeholder Communication:

- Respond to inquiries from managers or team leaders regarding report details, analysis, or trends.

Requirements to succeed within the position;

Technical Skills:

- Proficiency with reporting tools such as SQL, Excel (advanced), Power BI, Tableau, or equivalent.

- Experience with CRM platforms (e.g., Salesforce, endesk, the role will require pro-active upskilling of candidate using all available training materials/methods available for CRM system - OPUS/Superoffice

Analytical Skills:

- Strong analytical ability to interpret complex data sets and translate them into actionable insights.

Communication Skills:

- Ability to present data findings clearly to non-technical stakeholders.

Problem-Solving Skills:

- Aptitude for troubleshooting technical issues and resolving system-related problems.

Attention to Detail:

- Strong attention to detail to ensure accuracy and reliability in reporting.

Job Types: Full-time, Part-time, Permanent

Pay: 30,000.00 per year

Expected hours: 37.33 per week

Benefits:

Casual dress Company events Company pension Free parking Health & wellbeing programme Life insurance On-site parking
Schedule:

Monday to Friday No weekends
Work Location: In person

Reference ID: DataReportingAnalyst_May2025