Job Description

To maintain and support customer databases on a 24/7 365 basis. The DBA will oversee supporting the technical services infrastructure at Tier 3-4. Providing a seamless flow of information to the customers' system, considering both backend data structure and frontend accessibility for end-users. Ensuring successful integration within the clients existing systems and focusing on maximising the value clients receive from the products & services.

Key Responsibilities/Accountabilities

Understanding client needs, gathering requirements, and designing customised solutions to address specific challenges. Installing, configuring, and deploying company products or services in client environments. Assisting with data transfer from existing systems to the new solution. Integrating the company's product with other client systems and applications. Identify solutions to improve application availability and stabilize customer experience. Assessment of current applications infrastructure architecture. Identify solutions to improve application availability and stabilize applications to improve customer experience. Enhance operational efficiencies and effectiveness via tools, scripts, workflow, technology, and process improvements. Technical lead and Tier 3-4 support for critical availability issues. Helps troubleshoot complex technical problems and provides operational crisis management. Maintain and support operational tools which will include 24/7 support according to agreed SLA. Assessment of current applications infrastructure architecture. Identify solutions to improve application availability and stabilize applications to improve customer experience. Staying current with the latest product features, industry trends, and best practices. Serve as a trusted DB advisor to clients, offering strategic guidance, best practices, and insights to help them derive the maximum value from our product. Collaborate with the development and support teams, promptly escalating and resolving technical issues or system discrepancies to maintain smooth operations for clients.

Key Competencies

Strong technical knowledge of the company's product or service. Problem-solving and analytical skills to identify and resolve technical issues. Customer service orientation to build strong client relationships. Ability to work independently and as part of a team.

Skills and Knowledge

Essential

Excellent knowledge of relational database concepts and SQL. Knowledgeable with DB performance tools such as Ignite. Experience with the following OS: Solaris, Linux, and Windows. Hands on experience with the following: MSSQL, Oracle, Sybase, MongoDB. Experience with writing shell scripts for Unix/Linux. Experience in query optimization. 3+ years of experience in deep DB analysis and DB performance improvements. Assumes ownership of problems, root cause analysis and resolution.

Desirable

Experience in supporting troubleshooting of SaaS-based security and/or endpoint agent technologies. Understanding of data classification methodologies and techniques to identify sensitive data types and define appropriate DLP policies. * B.Sc. in Computer Science or Computer Engineering - Advantage.