Job Description

The Database and Evaluation Officer will play a pivotal role in ensuring Terapia's Clinical/Client Database is effectively managed, secure, and fit for purpose, while also driving the organisation's evaluation and impact reporting.

This dual role combines technical database administration with responsibility for monitoring and evaluating the outcomes of Terapia's therapeutic work. The post-holder will oversee user access and support for trainee therapists and staff, maintain data accuracy, and develop reporting tools that enable effective clinical oversight.

Alongside this, the officer will lead on the collection, analysis, and reporting of outcome data, evidencing both individual client progress and the wider impact of Terapia's services. They will produce clear, accessible evaluation reports for internal stakeholders, trustees, funders, and regulators, contributing directly to service development, quality assurance, and organisational learning.

The role is ideally suited to someone with strong technical and analytical skills, who is equally comfortable working with data systems and drawing meaningful insights from complex information to support Terapia's mission of improving the mental health and wellbeing of children, young people, and families.

Main Responsibilities

Act as system administrator for Terapia's Clinical/Client Database.

Manage user access, permissions, and accounts (e.g., setting up new trainees, revoking access when training ends).

Provide training, guidance, and first-line technical support for trainees and staff in use of the database.

Monitor and maintain data integrity, accuracy, and consistency across records.

Develop reporting functions to support clinical oversight, quality assurance, and organisational decision-making.

Work with Terapia leadership to identify and implement system improvements and new functionality.

Oversee compliance with GDPR and safeguarding standards, ensuring sensitive data is stored securely and confidentially.

Liaise with external database/software providers for updates, troubleshooting, and development requests.

Maintain documentation and user guides for database processes and procedures.

Support wider administrative and operational needs of Terapia as required.

Collect, analyse, and report on client outcome measures to evaluate therapeutic progress and service effectiveness.

Develop and maintain systems for monitoring service-level impact, including safeguarding events, client engagement, and therapy outcomes.

Produce regular evaluation reports for internal use, senior management, funders, and regulatory bodies.

Work with Terapia leadership to design and refine data collection tools and processes for evaluating impact at client, trainee, and service levels.

Identify trends and insights in clinical and service data to support continuous improvement and inform organisational strategy.

Ensure evaluation findings are translated into accessible information for stakeholders, including trainees, staff, trustees, and external partners.

Contribute to research and development activities by supporting data extraction, preparation, and analysis for projects/publications.

Person Specification

Essential

Proven experience in database administration, data management, or similar role.

Essential

Strong technical skills with database systems (experience with clinical/therapeutic databases desirable).

Essential

Understanding of GDPR, data protection, and confidentiality in handling sensitive information.

Essential

Excellent organisational skills and attention to detail in data quality assurance.

Essential

Strong problem-solving and analytical skills.

Essential

Ability to train and support non-technical users effectively and patiently.

Essential

Excellent communication skills (written and verbal).

Essential

Ability to work independently, manage workload, and prioritise tasks across multiple demands.

Essential

Commitment to Terapia's mission of safeguarding and supporting children, young people, and families.

Essential

Experience in monitoring, evaluation, or research within health, education, or therapeutic services.

Essential

Ability to analyse both quantitative and qualitative data and present findings clearly.

Essential

Skilled in producing reports that evidence impact for a range of audiences (e.g. leadership, funders, regulators).

Desirable

Experience working in healthcare, education, or therapeutic service environments.

Desirable

Familiarity with clinical data collection and reporting (e.g., outcome measures, safeguarding logs).

Desirable

Experience with database development, customisation, or liaising with software providers.

Desirable

Knowledge of the cultural and social factors impacting service delivery in diverse communities.

Application Process

If you are interested, please send your CV and a short statement demonstrating your suitability (up to 1 side of A4) to: Alex@terapia.co.uk

For enquiries please contact:

Alexander Robertson (Therapeutic Services Director) Alex@terapia.co.uk

Closing Date:

This position will be considered as and when applicants apply.

Suitable candidates will be invited to an interview

Terapia are committed to safeguarding and promoting the welfare of children and young people. The successful applicant will be subject to an enhanced Disclosure and Barring Service check along with other relevant employment checks.

Job Type: Part-time

Pay: 20,400.00 per year

Expected hours: 22.5 per week

Benefits:

Company pension
Work Location: In person