Job Description

Job title: Day Centre Manager

Responsible to: Charity Services Manager

Responsible for: Support Workers, Cleaner, Cook & SWEP Bank Staff

Hours:

Standard hours: 37.5 hours per week, Monday to Friday.

This role may include unsociable working hours, including weekends and night shifts during times of Severe Weather Emergency Protocol (SWEP) activation. This role will also be expected to cover shifts where no other cover can be arranged for instance in the event of staff sickness or holiday.

Requirements: Due to the nature of the clients we work with we can only accept applicants who are 18+ years old.

This job is a fixed term contract for 1 year due to current funding. However, as a charity we believe there will be a continued need for the position after this time and so will endeavour to fund the position after this time.

Job Summary

This is an exciting role to work as part of our day centre provision providing support to homeless and vulnerable adults who use our service. This role comprises of working with a small number of clients who have been identified as needing intensive support due to: their multiple and complex needs, risk, longevity of using the service or entrenched homelessness. Alongside support work the role will involve the management of support workers and staff as well as ensuring the day to day running of the day centre.

As the Day Centre Manager you will provide support to the Charity Services Manager in the day to day running of the day centre. This includes specialist support work, building compliance, adherence with policies and procedures and supporting with improvements to the service. You will manage staff to, and support clients to maintain independence and to thrive within their communities, by offering practical assistance, support, advice, advocacy, coaching and encouragement to enable households to resettle and to prevent homelessness. You will need to manage the risk and needs of these individuals through assessment and management plans. You will be highly knowledgeable and capable in subjects such as housing and homeless legislation, benefits, and welfare, safeguarding and risk management. Furthermore, you will have knowledge or experience working with services across North Somerset and neighbouring counties.

Personal Specification - Knowledge and Skills

Knowledge of support services, accommodation providers and statutory services within Weston-Super-Mare, North Somerset and the surrounding counties.

Knowledge around the multiple and complex needs our clients may be facing such as: substance misuse, mental health, physical health, offending history, homelessness, experiencing poverty, benefits and care needs.

Experience with de-escalation and conflict management.

IT literacy including Microsoft programmes. Experience using case management systems, particularly InForm/SalesForce.

Administrative skills.

Personal Specification - Experience

Management experience within substance misuse, homelessness, criminal justice or mental health sector.

Experience working with clients with multiple and complex needs such as: substance misuse, mental health, physical health, offending history, homelessness, experiencing poverty and care needs.

Experience working in a multi-agency approach with other services.

Main Responsibilities - General

Ensure the smooth running of the day centre. Making sure all services are running effectively and take independent action where they are not.

Support the Charity Services Manager in fundraising and donation acquisition. Attending talks or meetings in support of this.

Be a point of contact for all queries relating to the day centre.

Be a main point of contact when the Charity Services Manager is absent.

Ensure all day centre services have staffing cover.

Identifying areas of improvement, grants or fundraising to be developed by the Charity Services Manager.

Manage a small caseload of high needs clients.

Main Responsibilities - Management

Providing support, leadership and guidance to staff within the day centre.

Monitor client services KPIs and investigate any issues arising, reporting to the Charity Services Manager where appropriate.

Working on staff development and performance management.

Support staff to manage volunteers.

Ensure the day centre has effective resources to run effectively and take action where there is not. Including ensuring there is enough volunteers, food stock, clothing stock, staffing cover.

Main Responsibilities - Support Work & Clients

Working with a small caseload of clients who have been identified with the Charity Services Manager as clients with prolonged and substantial needs who require intensive support.

Complete risk assessments for clients who are identified as being high risk.

Attend or instigate and chair multi-agency and safeguarding meetings for high-risk clients.

Provide guidance to support workers of actions to be undertaken with clients.

Complete incident reports and serious incident reports on behalf of the service to provide to the Board of Trustees.

Obtain and use feedback from clients to improve service delivery and identify areas for development alongside the Charity Services Manager.

Compliance

Ensure compliance procedures are being followed within the day centre including building compliance.

Be responsible for safeguarding within the day centre with the support of the DSL and DDSL.

Ensure policies and procedures and being followed by staff, volunteers and clients within the day centre and take action where they are not.

Be responsible for booking annual service checks on equipment within the day centre.

Be responsible for the maintenance of the day centre, working with contractors and requesting essential maintenance.

Ensure all staff and volunteers have undertaken the necessary training for their role.

Join us in making a meaningful difference in the lives of those we support!

Any job offer made will be subject to satisfactory references.

Any job offers made will be made subject to a satisfactory DBS enhanced check.

At Somewhere to Go Ltd, we understand that people can and do put their offending behind them. This recognition is embodied in the Rehabilitation of Offenders Act 1974 (ROA). Due to Somewhere to Go Ltd supporting vulnerable and disadvantaged adults it is necessary for us to conduct a DBS check on staff members to be able to give close consideration to someone's criminal history. Somewhere to Go falls within the Rehabilitation of Offenders act 1974 (Exceptions) Order 1975 ("the Exceptions Order") due to their work with vulnerable adults. We value lived experience and each DBS check will be assessed on a case by case basis.

The above is not a comprehensive task list but is illustrative of what the role will entail, and we reserve the right to change and review the job description and responsibilities. Job descriptions will be subject to review and possible change on an annual basis subject to project and charity priorities.

Job Types: Full-time, Fixed term contract, Temp to perm

Pay: 30,000.00-32,000.00 per year

Benefits:

Company pension Employee discount Free flu jabs Free parking Health & wellbeing programme On-site parking Sick pay
Application question(s):

Please outline in one or two sentences why you think you would be suitable for this position. What are some of the issues you think our clients might be facing? Please highlight any management experience you believe makes you suitable for this role.
Education:

GCSE or equivalent (preferred)
Experience:

substance misuse support: 2 years (preferred) homelessness support: 2 years (preferred) multiple and complex needs: 2 years (required)
Language:

English (preferred)
Licence/Certification:

Driving Licence (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 17/08/2025