Job Description

Working hours:

20 hours per week

Interview Date:

To be confirmed


Grosvenor house is a residential Service for homeless families. The service accommodates 18 families for short term placements as more independent housing solutions are sourced. During this time families are supported in a person-centred approach helping them to address issues which may have led to their homelessness. The Concierge worker will often be the first point of contact for everyone accessing the centre and is pivotal in ensuring our vision for high quality outcome focused support services is delivered.

Key Responsibilities:

The successful candidate will manage front of house services to clients and will deal with telephone calls and external visitors to the Centre. The Day Concierge will manage enquiries relating to available accommodation and facilitating access to emergency accommodation if required, in addition to assisting with logging and reporting maintenance work including emergency out of hour's repairs.

The successful candidate(s) will be able to demonstrate:

A positive attitude and a high level of motivation towards supporting vulnerable clients to achieve focussed and positive life outcomes. An ability to work in a busy environment, being solution focused, showing good time management skills and can demonstrate ability to prioritise and make decisions under pressure. Good verbal and written communication skills, good team working skills and good people management skills. GCSEs including Maths & English or equivalent.

In order to complete your application please download and read the job profile and any other attachments.

In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.

Appointment subject to satisfactory references, proof of right to work in the UK and a satisfactory Access NI check.

For details of how to prove your right to work in the UK please click

here

and please note that we are unable to offer sponsorship.

Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.

We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.