Job Description

The Role: Day Concierge


Location: Filmworks, Ealing, W5 5AH


Hours of Duty: 4on/4off 8am-8pm


Reports to: Development Manager


Salary: 30,000

Job Summary

To assume a residential on-site role and provide a point of contact for the residents and their need. To ensure that the property is run smoothly and to provide a security presence and administration assistance where necessary. The front of the house position will be predominantly situated at the main reception desk.

Responsibilities & Duties

To provide all necessary services to the residents as per their instructions of senior management. To communicate efficiently with all other members of staff, the residents, guests and onsite contractors. Responsible for welcoming residents and guests to the property. Responsible for the cleanliness and comfort of the reception area and common parts at all times. To respond proactively to resident requests. Always respond a timely and polite manner. During working hours, you will be located at the reception desk expect when carrying out any required work within the building. At the end of your shift, you must ensure the property is clean, tidy and that all electrical/technological appliances are in good working condition at all times. External site patrols. While manning the main reception desk, you may be required to carry out a variety of administration and office tasks. At all times you are to ensure the security of the building is not jeopardised in any way. You are always to assist residents together with their guests and visitors when and where required. It should be remembered that your duty is to the residents, however, please note that any assistance given to any individual should not distract from your duties required to the whole. To perform all necessary porter duties. These duties include but are not limited to carrying luggage/packages for residents, running errands (if cover available), cleaning duties as and when required, any other physical activity as required. To receive and distribute all mail. All registered mail and deliveries should be logged before distribution to the individual apartments. Ensure that you are always courteous, polite and positive to residents, guests, suppliers and the public in general. To monitor all persons at the property and ensure they have a right to be present. To answer the telephone and deal with general enquires. To log messages, requests and events. To monitor the presence of workmen working within the building and supervise their activities to ensure minimum disturbance to residents. Co-ordinate access and building systems from front desk suite and monitor and react to alarms as directed. Liaise with Emergency Services as required. Log and report any incidence of disrepair by using the appropriate procedure/tool at your disposal. Immediately inform senior management of the incidence. This should include all building defects, plumbing, heating and lighting in the common parts, 24 hours a day, and 7 days a week. Where such defects are considered an emergency, they should be reported to senior management immediately. Report and monitor Health & Safety issues and ensure a safe working practise is adhered to. Carry out communal lighting inspections of the building and replace or report any defective bulbs. You are only permitted to replace bulbs following current Health & Safety regulations for working at height. To collect, securely tie, refuse sacks if found on inspection walk through and place in the bins storage areas provided in the communal parts. No bags or rubbish should be left in the common parts over night or for a long period of time. Ensure that all spillages and rubbish is cleared away immediately and that all areas of the building (principally the reception hall) are always immaculate. Carry out any additional duties as directed. Be flexible and have a hands on approach. Please offer help and assistance to others where you can.

Person Specification

Experience in hospitality/concierge. Confidence and discretion to be used with high profile residents. Ability to take ownership of an operation when alone. Professional, precise, courteous and dedicated.

Qualifications & Skills

Experience in a front office role

.

Experience and involvement with a facilities management role Basic / intermediate IT skills with a good knowledge of Office / Excel and word. Concierge / PA Skills. Event management experience. Security Industry Authority (SIA) training would be beneficial, but is not a requirement. Sharp eye for detail. Passion for delivering outstanding service. Excellent communication skills. Able to cope with pressure. Able to multitask and still deliver a top-quality service. Able to work under a full confidentiality agreement.

Special Requirements (eg travel activities, location...)

Working hours are on a rotating12 hours shift; 4 days on, 4 days off, equating to 38.6 hours per week. The position is based at Filmworks, 56-61 New Broadway, Ealing, London, W5 5AH.

Benefits Package

Holiday entitlement - 20 shifts pro rata per annum. Pension scheme with 4% employer and 5% employee contribution Uniform provided, with dry cleaning allowance Access to Training Academy

Company Summary

Warwick Estates are appointed by a variety of clients who discharge and delegate the property management functions in each property lease to Warwick Estates by means of a Management Agreement or contract.


Depending on the client type, property type and service levels agreed this will vary across the business, however our core functions are:


Ensuring client and customer compliance with the lease terms and overarching legislation The generation and collection of service charges Compliance with health and safety standards to ensure all residents are safe in their homes Excellence in client and customer service to ensure we are the trusted property partner

Our values are whats important to us, our living breathing values. Every decision, action and interaction have these values at their core. Whether at the highest strategic level or on day-to-day tasks, every task and situation should be completed and reflected on with these values in mind to ensure that we are consistently working towards embody our vision to be our clients trusted property partner:


Team players Open, honest, and transparent * Professional