Job Description

Job Ref

BES5906

Branch

North West Castle

Location

Stranraer

Salary/Benefits

Competitive Salary

Contract type

Permanent

Hours

Part Time

Shift pattern

8am to 4pm and 4pm till midnight

Hours per week

28

Date posted

10/07/2025

Closing date

10/08/2025

We currently have an amazing opportunity to join the team as Assistant Concierge.





Bespoke Benefits... What's in it for you?



At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.



We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our 'Be-Attitude' values.



We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters.



At Bespoke, we ensure meaningful relationships with our colleagues, guests and third-party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity.



We offer competitive salaries, incentives, ample scope for personal development and discounted hotel stays for you, your family, and friends.





Requirements:



The ideal person will have at least a year's experience in a similar position and will have the ability to deliver great service to our guests.



We are looking for someone who is passionate about hospitality, that is reliable and willing to learn as part of this growing team.





Duties will include:



Assisting with guest queries

Act as the first point of contact for all guests

Book transport for guests

Proving excellent customer service to all guests



Being Bespoke:



Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and 815 million of assets.



We stand today as the UK's Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties.



We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales & marketing services only.

About Us

North West Castle offers all of it's visitors and guests a comfortable, luxurious and convenient three star town centre hotel accommodation experience in Stranraer, Dumfries and Galloway in the South West of Scotland. A family owned and run hotel for more than fifty years, 'The Castle' itself, was formerly the home of Sir John Ross, who was once a famous Arctic explorer, who was instrumental in the discovery of the ice bound trading route which is now known around the world as the 'North West Passage'.



North West Castle is seen as an excellent base for exploring the beautiful local area of South West Dumfries and Galloway and the hotel itself offers an impressive 72 en-suite bedrooms, along with stunning dining experiences of 'The Regency' dining room, The Alpine Restaurant and Grill, leisure facilities including swimming pool, sauna, spa bath, gym and its very own indoor curling rink which hosts a multitude of world renowned Curling events throughout the year.



The hotel, along with its indoor curling rink has long been a hub for Scottish Curling and regularly hosts major national and international competitions, as well as open weekend competitions and tuition breaks like the 'Try Curling'.

We truly believe our people are our biggest asset and to reflect that we offer:

Market leading Rates of Pay Anniversary Bonus Flexible Shifts, full and part time to fit around other commitments 28 Days paid Holiday (pro rata) rising annually to a maximum 33 Days per year Full Training and Supervision Given Opportunity to gain recognised qualifications to help you progress Subsidised Accommodation Available includes WiFi, Food, Energy Bills, Rates and Licences Introduce a Friend Scheme worth 600+ Anniversary weekend stay for you or to give as a gift to family or close friends Access to complimentary Mental Health & Wellbeing services Discounted Bespoke Hotel Stays, for you, your family and friends 50% off all Food & Beverage during Bespoke Hotel Stays A range of local in-house benefits * & many more!