Job Description

Who are we?

Launched in April 2011, Boux Avenue is a Lingerie brand based in London. We design fabulous lingerie, nightwear, loungewear, sportswear, swimwear and dresses. Our Boux Avenue design team design our gorgeous collections and lingerie right here in London, always with our customer and our fabulous community in mind. Upgrade your wardrobe and lingerie drawer with collections curated to empower every curve, whatever your shape or style. With unique shopping destinations, mobile & desktop sites and convenient delivery options, Boux Avenue is your go-to for every season.




Reporting into the Head of Logistics you will be responsible for the leadership of a management team and their team of warehouse operatives through the relevant processes. More specifically the delivery and performance of Boux warehouse operations for retail deliveries to store, and eCommerce delivery to customers. This involves meeting expectations on the internal and external productivity, service, safety and cost KPI's of the site. You will provide your team with clear leadership, communication, guidance and support to ensure the right process and procedures are followed and performance metrics are achieved.

Responsibilities

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Lead the Management Team to deliver and exceed the performance targets of the site Act as the line manager for the four operational Team Managers and in turn their team of Team Leaders and operatives Continually work to drive a continuous improvement, high performance and recognition culture across the site and role model with the Management team Role model our values and Boux culture across all aspects of the role, promoting an engaging and positive environment ensuring that your team enjoy coming to work. Play a key role in the delivery of the operational plan for manpower, volumes, cost and service for the Boux Understand the DC processes and flow of work through the operation and what the key levers are Become proficient in the Warehouse Management System (WMS) JDA/Dispatcher Ensure our automation (Suresort sorter) is fully utilised Support the Head of Logistics with the delivery of the departmental budget ensuring that cost efficiencies are achieved Operate with the pace required to increase productivity, improve accuracy and process adherence Ensure that all Health and Safety Policies and Practices are rigorously complied with and improved to achieve a safe Customer working environment Attract and grow talent, improve capability to retain a high performing team and have a robust succession plan in place at all levels Always Consider the bigger picture and the impact your decisions have on the entire operation, communicating with honesty and taking accountability for outcomes Ensure regular reviews take place across key areas that encourages diversity of thinking to drive commercial and operational improvements Focus on the wellbeing and engagement of your wider teams to ensure all understand the strategy, the part they play and are recognised for their achievements Engage the management team at all times using various communication forums Working collaboratively with key stakeholders across the business Other ad hoc duties as required for the proper performance of the DC

What are we looking for?

A strong leader who can set standards for our operation and ensure they are maintained Extremely confident in communicating at all levels particularly your own team and their warehouse operatives, verbal and written Understand issues quickly in a rational manner and facilitate plans to address them Good analytical skills Highly professional approach Solid IT skills in particular spreadsheets and a good knowledge of warehouse processes Good planning skills, able to meet targets and deadlines Excellent attention to detail and process minded Experience in leading a team in a warehousing and logistics environment Proactive with an eye for problem solving and continuous improvement A team player with a positive attitude towards work and colleague engagement Dealing with conflict as required Highly experienced in relevant HR processes to the required level Highly committed, leading by example consistently and be prepared to have a presence across all shifts on occasion

Role Benefits:

Competitive salary 25 days holiday, plus bank holidays and a well-being day annually Quarterly bonus scheme Eligible to join the enhanced pension scheme after 12 months' service (5% employer and 5% employee contribution) Eligible for life assurance cover of 1 x annual salary on completion of 12 months' service rising to 4 x annual salary for those in the pension scheme * Generous discount across the Group (Boux Avenue, Ryman, Robert Dyas and London Graphic Centre) as well as access to Benefithub unlocking hundreds of offers from a variety of businesses from discounted cinema tickets, travel insurance deals and cheap holidays to money off your weekly grocery shop