Job Description

Who We Are

Moneycorp is a thriving dynamic business with an excellent reputation helping Corporate and Private Clients with their FX and International Payments requirements for over 40 years. As a globally expanding business, our footprint covers UK & Ireland, Europe, USA, Canada, Hong Kong, UAE, and Brazil!

With our extremely rare single IBAN multi-currency account, we are able to assist with a variety of different payment needs, including business payment solutions, personal payments abroad (for example buying a property), travel money, as well as the ability to offer interest on deposits. Supplementing this, we also support the global supply chain of wholesale banknotes through our Financial Institutions Group (FIG) and partnership with the US Federal Reserve Bank, to build deeper payment relationships with international banking customers.

It is through obtaining our own banking and payment licenses, the acquisition of two banking platforms and access to 16+ liquidity providers that we are able to proposition a trailblazing FinTech payment infrastructure that simplifies our customer's diverse business needs and reduce their costs. There is no doubt that we are a major player and differentiated ourselves in a continuously evolving and competitive industry.

With 500+ employees, Moneycorp prides itself in attracting some of the world's top talent and the people who work at Moneycorp are truly behind its continued success. As Moneycorp continues to expand into new territories, there are considerable opportunities for growth for newcomers and the learning possibilities are endless. We welcome you to be part of a team which has a passion for the business, all within a collaborative and supportive working environment that has ultimately translated to a unique exciting business. To find out more about our journey

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Your Next Challenge

Moneycorp is seeking a Dealer to work with our Private Clients on the Established Clients team.
The foreign exchange industry thrives on relationships and trust. Moneycorp Dealers are at the forefront, ensuring that customers and their transactions are at the heart of our business, through the expert, friendly voice at the end of the phone.


You will be our customers' first point of contact, providing our expert telephone dealing service and account management. You will ensure transactions are executed efficiently and that customers have a positive experience in all interaction with us becoming advocates of Moneycorp.

What we're looking for

Customer Interaction

Act as the first point of contact for customers accessing our telephone dealing service, executing spot and forward transactions Onboarding customers who are using our products and services for the first time, ensuring their expectations are met and they are familiar with how to use them Working collaboratively with colleagues across departments to ensure customer payments are sent as expected, and queries are dealt with efficiently Track down information for colleagues in various business areas Ensure all customer communications are logged appropriately and referred to other business units where required Take personal ownership over the customer experience Ensure customers receive great service and leave satisfied Use appropriate questioning and negotiating skills to achieve optimum margin whilst retaining business Build client relationships to help maximise trade strike rates and to prolong the client life-cycle

Customer loyalty

Increase brand awareness through speaking positively and enthusiastically about the company and its products and services Ensuring that a professional company and brand image is provided at all times to customers and colleagues Provide professional, effective and consistent communication to customers to meet their expectations and increase brand loyalty

Maintain company standards

Ensure all original documentation received is recorded, scanned and archived Actively look for business improvements and taking to management what you find Comply with our policies and procedures at all times

Ensure all tasks are dealt with in line with the teams

Dive into our payments/client database, to uncover transactional opportunities Handle and report complaints Meet pre-determined customer service levels

Provide additional assistance where necessary

Assist with project work or other tasks as prompted by management Help with the testing and development of new systems / processes

Knowledge and Experience

Experience in a telephone based sales environment Customer portfolio management Customer service experience within a multichannel environment (e.g. telephone, email, face to face) Understanding of the mechanism of financial markets, payments, and demonstrable awareness of the foreign exchange market Understanding of digital customer service delivery Experience dealing in foreign exchange markets - desirable

Language Skills

Excellent English, written and verbal is essential Additional languages to a business standard would be fantastic. Notably French, Spanish, Portuguese (Brazilian) or Portuguese

Skills and Competencies:

You'll need clear written and verbal communication skills Excellent listener Good organisational skills notably prioritisation Strong numerical skills IT literate, good with word processing, spreadsheet and email packages Excellent attention to detail

Personal Attributes:

Customer service orientated Target driven Able to build effective relationships Meets expectation Able to use effective questioning techniques to identify needs, wants and desired results Approachable and personable Positive demeanour Professional and proactive Enjoys working as a team Calm under pressure and enjoys a fast paced environment

Education

Relevant degree, or equivalent experience

Please note:

This is a full-time, permanent position with an opportunity to work hybrid within Private Partnerships sales team based in our London office.

What you get in return:

This role offers a competitive salary, plus a benefits package including private medical health insurance.

Interested?

If the role sounds like you, we invite you to upload a copy of your CV and can do this by clicking on the

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Start date: ASAP

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Diversity and Inclusion

Moneycorp is proud to be an Equal Opportunity employer. Across our Group, Moneycorp maintains a philosophy that an inclusive company culture inspires creativity, fosters a sense of belonging, and is imperative to both personal and professional growth. With a makeup of 47 percent female employees, Moneycorp has a remarkably diverse workforce. Our commitment to inclusion and opportunity continues to evolve and improve as we listen and engage with our diverse teams.

All qualified applicants will receive consideration for employment without regard to age, colour, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, political affiliation, status as an individual with a physical or mental disability status as an individual with a protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Moneycorp believes that diversity is critical to our success in helping Corporate and Private Clients with their FX and International Payments requirements across the world and is committed to creating an inclusive, mutually respectful environment which celebrates diversity. We hire on the basis of talent, merit, competence, performance, and business needs.