Job Description

Job Advert


Here at PayPlan, we are looking for colleagues to join our welcoming and growing team. If you have strong communication skills, ideally over the phone, and take pride in providing excellent customer service we would love to hear from you!


Ready to join? Read on to find out more about this role.

Who are PayPlan?

We believe that everyone should to be treated with empathy and respect, especially when dealing with sensitive financial situations. Our goal is to help people who are in debt by providing them with free debt advice and solutions that are tailored to their individual circumstances. We are proud to help and support our clients through their journey and in turn are committed to making a positive impact on their lives.

Why work at PayPlan?

We are dedicated to making a difference in the lives of those in need and we would love for passionate, empathetic and understanding colleagues to join us in our mission. If you are customer-focused, an excellent communicator with good listening skills, and share our values of empathy, respect, and making a positive impact, then we would love for you to be a part of our team. With access to a range of employee benefits, a supportive work culture, and opportunities for personal and professional growth, we offer more than just a job - we offer a rewarding career. Come join us and make a difference in people's lives whilst enjoying what you do!

What would you be doing as a Debt Advisor here at Payplan?

We're looking for a compassionate and detail-oriented

Debt Advisor

to join our DMP UK team. You'll be at the heart of helping individuals manage and repay their unsecured debts through effective guidance and support. If you're passionate about making a real difference in people's lives while working in a highly compliant and professional environment, we'd love to hear from you.

As a Debt Advisor at PayPlan you will:

Build and maintain trusting relationships with clients, providing regular updates about their Debt Management Plan (DMP). Communicate with clients and creditors to find appropriate, fair solutions. Conduct annual reviews and use available tools to assess changes in financial circumstances. Prepare and review proposals, ensuring all documentation is accurate and up to date. Ensure compliance with FCA, PRA, UK GDPR, and other industry standards. Advise clients on how to stay on track with payments and navigate financial challenges. Collaborate with internal departments to implement agreed solutions. Identify risks or issues and escalate them appropriately.

About You:

Strong communication skills with empathy and clarity. Comfortable using multiple communication channels and IT systems. A team-oriented mindset with a commitment to excellent client service.


If this sounds like the role for you, apply now or get in touch if you'd like further information. If you require any adjustments to assist you in applying, please contact HR@totemic.co.uk



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