Job Description

Maes Glas Vets Veterinary and Hospital Practice: Debt Manager

We are a 5-branch veterinary practice situated in South Wales. Our RCVS accredited hospital is located in Bridgend. We are an organisation committed to providing excellent customer care in the form of a large range of in-house medical and surgical services. An opportunity has arisen within our Brackla practice for a Debt Manager Role.

This role will suit a self-motivated individual who has the confidence to work with minimum supervision. We are seeking an organised, diligent, detail focused, driven individual with excellent time management skills for this role. To show empathy, good communication skills and experience to provide high standards of care and the personal touch that we expect for our clients.

We anticipate the role would be a 3-4 day position, flexibility around hours available. Salary to reflect experience and any additional qualifications: up to 24700pa

Roles and responsibilities:

Develop and instigate payment protocols and debt management systems within the practice Oversee debt management across all the branches, work with administrative team to ensure timely payment of both invoices and insurance claims Recoup outstanding debt with support of administrative team Manage and monitor any staged or incomplete payments Act as the primary point of contact for our debt collection service, managing daily interactions regarding client accounts, balances, payment arrangements, and disputes. Compliance & Regulatory Adherence: Ensure all communication and data handling comply with the Financial Conduct Authority (FCA) regulations and company policies, whilst always maintaining confidentiality and data protection standards. General administrative work

Qualifications/skills :

Professionalism, integrity and ethical standards Exceptional time management skills Confident in own abilities but prepared to listen to, and learn from, colleagues Able to prioritise work based on deadlines and level of importance High attention to detail and problem-solving abilities Excellent communication skills and experience in customer care Must be trustworthy, empathetic and discreet Excellent IT skills including proficiency in excel Ability to work effectively in a team environment Previous debt collection experience, or experience in a customer service environment Some veterinary clinical experience would be ideal but not essential for the right candidate Full Driving license required

Benefits:

Colleague Discount Scheme Health Shield Cover Cycle to work Scheme Contractual sick pay (2 weeks full pay and 4 weeks half pay). Regular salary reviews Buy and Sell Holiday Scheme (up to 2 weeks). Life Insurance at 1x annual salary. Option to opt in to private medical care Auto enrolment pension scheme
Job Type: Permanent

Pay: Up to 24,700.00 per year

Work Location: In person

Reference ID: Debt Manager