Job Description

About The Role

If you have the skills to effectively manage difficult tasks, if you're proactive and have a keen eye for detail, then we want you as a Debt Recovery Assistant.

The role is very varied - from managing relationships with debt collection agencies and co-ordinating the compulsory fitting of pay as you go meters, to reviewing payment arrangements for our customers or simply cleansing and updating our customer data.

You'll also work with other departments to fix any issues preventing debt collection, and liaise closely with our collections team, helping them to support customers who are behind on their energy bills.

Your work will have a significant impact on both the business and customers, so getting it right first time is crucial.

You are someone who is passionate about helping our customers and can think outside of the box. You have experience in customer service and have excellent verbal and written communication skills, investigative skills and great eye for detail.

This is a full-time permanent opportunity, which offers the benefits of hybrid working. Typically, this role would require you to work 3 days in the office in Stroud (Gloucestershire), and 2 days either from home or the office. About You

What you will do...

Escalate accounts to our third party debt collection agencies and manage any queries as a result of this Co-ordinate the end to end process of force fitting pay as you go meters for those customer who are not willing to co-operate. Review payment arrangements for our customers Manage accounts where the customer has sadly passed away Investigate and resolve complex customer or account queries, providing resolutions within the agreed timeframes Work with other departments to fix accounts so they can go through debt recovery process Manage the sending of reminders to customers who haven't paid

What will you bring

Knowledge, skills and experience:

Ability to build rapport Experience in providing an excellent level of customer service Good computer literacy, including Microsoft word and Excel Excellent listening skills and verbal & written communication skills Effective objection handling Numeracy and problem solving skills Excellent attention to detail Experience in using multiple IT systems simultaneously Ability to organise workload and multiple priorities Committed to continual improvement

About Us

Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind.

Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy.

We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass.

We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests.

What we offer...

We care about our people as much as we care about the planet. Our benefits include:

Healthcare plan Life assurance and generous pension contribution Volunteering day Discounts across shops, gyms, days out and events 25 days holiday (plus bank holidays) with ability to buy/sell days Cycle to work scheme Car pooling and onsite parking
As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025.

Flexibility statement

The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use it's people in the best possible way at all times and helps the employees to make make their contribution in a changing environment.

Ecotricity is an equal opportunities employer and is committed to providing equality for all.

Job Types: Full-time, Permanent

Pay: 25,150.00-26,150.00 per year

Benefits:

Bereavement leave Canteen Casual dress Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Free parking Gym membership Health & wellbeing programme On-site parking Private dental insurance Private medical insurance Referral programme Sabbatical Sick pay
Application question(s):

This role requires you to work 3 days per week from the Office (based in Stroud, Gloucestershire), and 2 days from home or the office. Will you be able to reliably commute into the Office 3 days per week? Will you now or in the future require sponsorship for employment visa status?
Work authorisation:

United Kingdom (preferred)
Work Location: Hybrid remote in Stroud GL5 3BY