Job Description

To pro-actively recover debts, and is responsible for the validation and maintenance of all debts throughout the recovery cycle. This includes both office administration and direct Debtor contact, including taking of payments and setting up payment arrangements.

Key tasks and responsibilities:

Proactive recovery of overpayments. This involves outbound calling, attachment of benefits, referral to debt collection agencies and County Court recovery. Initial validation of Debts. Maintenance of Debts throughout the recovery cycle Verbal and written liaison with debtors, third parties, and other internal departments. Responding to complex correspondence relating to Debts Dealing with aspects of debt payments. This may involve returned/missing BACS payments, issuing and cancelling of payments made. Write off recommendations Tracing absconded debtors Upkeep of suspense account and invoices in credit

Essential Skills and Attributes:

Experience of dealing with Debt recovery Knowledge of Debt recovery regulations and processes Competency in the use of various Debt recovery and Document management IT systems Ability to work as a team and individually Professional communication skills Good mathematic skills

Security vetting and checks:

If you are successful, you will need to comply with the government's Baseline Personnel Security Standard Verification process, this includes a basic criminal record check which will identify any "unspent" convictions and a financial probity check which will check if a CCJ, IVA, Bankruptcy, Decree in Scotland, Administration Order appears on a credit file, if you are unable to meet these requirements your offer may be revoked.


Liberata is one of the UK's leading providers of business process outsourcing and support services for the public and commercial sectors.


Founded in 1975, Liberata has been serving central and local government for over 45 years as a trusted and reliable operating partner. Delivering specialist business process services where business knowledge is critical at every stage, our highly experienced and dedicated teams care about helping governments get results and achieve the highest levels of service.


Many of our services and solutions are available for procurement under various Government frameworks.