Job Description

Salary Competitive

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Hours: 40 hours per week - Monday to Friday

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Location: Poole, Dorset

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DB Foods Ltd is one of the leading wholesalers in the UK supplying a comprehensive range of quality wholesale meat, poultry, game and deli products. We have a proven track record in supplying a diverse customer base including Restaurant Groups, Airlines, Cruise Ships, High Street & Catering Butchers, UK Multiples and Online Businesses.

The Debt Recovery Officer is responsible for contacting individuals and businesses to collect overdue payments where original collection attempts have been unsuccessful. Collaborating closely with the credit control team to support the recovery of outstanding debts the goal is to either restore the customer's account to a condition that enables renewed trading with the sales team or to exhaust all viable recovery options before escalating the debt to credit insurers.


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What we offer:

Life Assurance Policy Employee Assistance Programme which includes offers and discounts for shops and restaurants Discounted meat hampers Growing company with career progression opportunities within the DB Foods Group

https://www.dbfoods.co.uk/about-us/careers/

Key Responsibilities:

Assist in the recovery or unpaid monies due to the group. Issue various documents associated with the recovery of unpaid debts, as appropriate. Instigate appropriate action, on a case by case basis, to ensure the most effective method of debt recovery is used whilst taking into account all the customer's circumstances. Negotiate arrangements for settling outstanding arrears, ensuring that prompt action is taken in cases where arrangements are not honoured. Monitor all accounts allocated on a daily basis and take appropriate actions all geared to securing full recovery through application of the laid down recovery procedures and processes/regulations within pre-determined guidelines. Maintain and ensure proper documentation of any issues and actions relating to customers within own portfolio like demand notices, memos etc. are filed such that the department has a satisfactory audit report. Prepare weekly and monthly recovery reports, and any other reports as may be required by the business from time to time to provide updates about recovery issues. Maintain a close working relationship with the Sales team. Assist in/manage the identification, development and implementation of systems and procedures. Ensuring all accounts are handled in accordance with the Credit Insurance Terms set out by our Insurance Partners.

Skills and Qualifications:

Chartered Institute Of Credit Management qualifications desirable Previous experience in a similar role Strong communication and negotiation skills Ability to work under pressure and meet targets Attention to detail and accuracy in record keeping Knowledge of debt recovery laws and regulations Ability to handle difficult and sensitive situations with tact and diplomacy Strong problem-solving and decision-making skills Ability to work independently and as part of a team Proficiency in using computer software and databases for tracking and managing debt collection activities Excellent time management and organisational skills Persistence and resilience in the face of rejection or difficult debtors

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