Job Description

To proactively recover debts and is responsible for the validation and maintenance of all debts throughout the recovery cycle. This includes both office administration and direct Debtor contact, including taking of payments and setting up payment arrangements.

Key tasks and responsibilities:

Proactive recovery of outstanding payments. This involves outbound calling, referral to debt collection agencies and County Court recovery. Initial validation of Debts. Maintenance of Debts throughout the recovery cycle Verbal and written liaison with debtors, third parties, and other internal departments. Responding to complex correspondence relating to Debts Dealing with aspects of debt payments. This may involve returned/missing BACS payments, issuing and cancelling of payments made. Write off recommendations Tracing absconded debtors Upkeep of suspense account and invoices in credit

Essential Skills and Attributes:

Experience of dealing with Non-Domestic Rate Debt recovery Knowledge of Non-Domestic Rate Debt recovery regulations and processes Competency in the use of various Debt recovery and Document management IT systems Ability to work as a team and individually Professional communication skills Good mathematic skills

Security vetting and checks:

All successful candidates must meet the government's Baseline Personnel Security Standard (BPSS).

External candidates: This includes a basic criminal record check (for unspent convictions) and an annual adverse finance check (for CCJs, IVAs, bankruptcies, Scottish decrees, or Administration Orders).*
Internal candidates: An annual adverse finance check will be required.*

If you do not meet these requirements, your offer may be withdrawn.

Liberata is one of the UK's leading providers of business process outsourcing and support services for the public and commercial sectors.


Founded in 1975, Liberata has been serving central and local government for over 45 years as a trusted and reliable operating partner. Delivering specialist business process services where business knowledge is critical at every stage, our highly experienced and dedicated teams care about helping governments get results and achieve the highest levels of service.


Many of our services and solutions are available for procurement under various Government frameworks.