Job Description

Debt Recovery Officer

:

AXO Student is looking for a Debt Recovery Officer. This is a full-time permanent position based in Coventry.

Main Responsibilities:

The major tasks, duties, and responsibilities that typically define the debt collector job description include the following:

Monitoring assigned accounts to identify outstanding debts

Implementing the debt management policy to ensure all actions happen when required

Assist the Operations Managers with debt meetings with students

Planning and implementing a course of action to recover outstanding payments

Finding, locating, and contacting debtors to make inquiries on their payment status

Agreeing payment plans

Chase the accounts team for all outstanding bank transfer payments

Recording payments in our housing management system

Overseeing, handling, and answering questions or complaints in relation to outstanding debt

Strictly adhering by requirements when legal action is inevitable

With the GM assist in referring cases to a 3rd party debt collection agency

Monitor and respond to 3rd party agency queries or requests for documentation

Negotiating for a settlement in which the customer pays a percentage of the debt to clear it from collections

Keeping and maintaining collection records with the use of relevant materials or software such as MS Office

Track and locate debtors through the necessary means to begin the recovery process

The major requirements we would expect are:

Good communication and interpersonal skills.

Good negotiation skills which enable a debt collector to work cooperatively with customers and resolve their debts by approaching the necessary method

Excellent persuasion skills.

Problem-solving skills.

Good customer service.

A good educational background that involves some housing law knowledge and financial background

Job Types: Full-time, Permanent

Pay: 28,000.00-30,000.00 per year

Benefits:

Company pension Health & wellbeing programme
Ability to commute/relocate:

Coventry CV1 2JU: reliably commute or plan to relocate before starting work (required)
Experience:

accounting: 3 years (required) credit control: 3 years (preferred) Active debt recovery: 3 years (required)
Work Location: In person