Job Description

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Description

Reports to:

Debt Support Team Leader

Location:

Leicester Office LE3 5BZ

Working hours:

Monday to Friday, 37.5 hours a week
We're going places and you can too! We're one of the UK's most successful organisations and we are growing fast. We provide energy to thousands of commercial businesses across the UK. We've achieved a great deal already and we have even bigger plans.

As a Debt Support Advisor, you will have a crucial role ensuring an excellent standard of service is provided and maintained to our Yu Energy customers. You will use your skills and experience to support the field debt collection partners and work closely with the debt team.

Our company is growing at a rapid pace so it is an exciting opportunity to join an organisation which
can offer a long-term future career.

Passionate and motivated people are the power behind our growth so we're looking to expand our
team and you could be part of our success story.###

What We Need From Yu

Here's a taste of what you'll be doing:

General administrative duties. Provide instant support to our field engineers to resolve customer account queries. Support the collection and maintenance of customer data to enable efficient servicing of customers. Build strong relationships with other teams across the business. To develop and maintain a good understanding of the systems and processes available to ensure customer queries are recorded/ noted up accordingly.


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About Yu

If you have what it takes you could be just what we're looking for...

Sharp - Effective decision-making skills to manage a changing workload Experienced - Previous experience in administrative duties desirable but not essential Great communicator - you have first-rate communication and interpersonal skills Ambitious - you don't just want another job; you want a career opportunity and a chance to work on your personal development Naturally curious - attention to detail and a degree of computer literacy included Excel and Word Motivated - you have a "can do" attitude and love to see success Team player - you enjoy working closely with a team to help them develop Flexible - you're a strong team player who can adapt as the role and business develops Goals Orientated - You are motivated by hitting targets while managing your time effectively


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Yu Come First

We have a wide range of benefits for our employees including:

24 days annual leave + bank holidays Holiday buy - up to 5 additional days Day off on your birthday Employee Assistance Programme Annual salary review Learning and development opportunities Enhanced paternity, maternity and adoption policies Yu made a difference Awards 3 days additional annual leave if you get married/civil partnership etc. Appointment allowance Long service recognition Refer a friend payment Company sick pay (subject to length of service) New modern facilities Death in service and critical illness cover Plus, many more

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.

If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.

#YUIndeed

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About Yu Group

Yu Energy are one of the UK's fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK.

On a mission to shake-up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.