Job Description

Do you enjoy helping people?

North Tyneside Citizens advice is a charity that provides free independent, confidential, and impartial advice. We have exciting opportunities for you to join the Social Welfare Advice team supporting our Money Advice caseworkers who deliver debt advice to clients struggling with their debts via telephone and webchat on our National Debt Hub and DRO (Debt Relief Order) unit. Working as a debt support officer you will join our existing team carrying out a range of activities to support our Money Advice Caseworkers. The role is based in our North Shields office.

Benefits

Salary of 24,263.10 per annum

Workplace pension scheme

Generous leave entitlement starting at 24 days per year (in additional to bank holidays) and rising to 29 days with long service

Paid Birthday Day off after 12 months service

Career development opportunities within the service with the opportunity to work towards full accreditation to deliver debt advice.

Develop skills through full training

Work that makes a positive impact

Town centre location with good transport links

Positive working environment

Day to Day

Providing general administrative support to our Money Advisers in Social Welfare Advice Team.

Be the initial point of contact for clients across all relevant channels

Managing calls from clients, third parties, other local Citizens Advice staff and partner agencies.

Send appointment reminders, e-signature requests and SMS

Using the debt assessment tool to help clients gather information and complete their budget in advance of the appointment.

Collect information from creditors, local authority, and utility companies to support the work of the adviser.

Processing information received from the client to contribute to the progress of their case.

Inputting and maintaining client data into our internal case management systems

Completion of the Adviser Learning Programme and Money Advice accreditation programme.

Requirements

Customer service skills or experience of working with people

Excellent IT Skills, experience of Outlook 365 and SharePoint.

Able to work constructively as part of a team

Able to communicate effectively with clients

Able to maintain boundaries and keep confidentiality

Able to undertake administrative tasks effectively

Willing to learn and attend training and supervision.

Excellent communication skills

Be a team player

Well organised and have an attention to detail

Experience of working to deadlines in a fast-paced environment

Essential

You will need a good working knowledge of Outlook 365, Word and Excel, strong customer service skills are essential.

Interested in applying?

Download an application for from our website https://www.ntcab.org.uk/vacancies/

Send completed application form to chair@ntcab.org.uk

When you apply, we collect your personal information through your application form, interview, or references so we can process your application. Please click https://www.ntcab.org.uk/privacy-policy/to read our full privacy policy and to better understand why we ask for certain information, how we use it and how we store it.

Closing Date: 08 October 2025, 5pm.

We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds.

Job Type: Full-time

Pay: 24,263.10 per year

Benefits:

Casual dress Company pension Sick pay Transport links
Experience:

Adminstration: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person