Job Description

To apply:

Send CV and covering email explaining how your skills match the requirements of the post to esylvester@calw.org.uk

About the Role

Are you passionate about helping people and using your skills in communication, IT, and customer service?

Do you want to work in a supportive team assisting individuals experiencing debt?

We are looking for a Debt Support Officer to join our Debt Advice Team.

In this role, you will provide support, information, and guidance to clients via phone, text, and email. You will also assist debt advisers act on behalf of clients and encourage clients to engage with and navigate the debt advice process successfully.

With full training provided, you will have the opportunity to progress into debt advice, including providing emergency guidance and making referrals when clients would benefit from further support from a debt caseworker.

Key Responsibilities

? Serve as the primary point of contact for clients, responding promptly and professionally via telephone and email.

? Support clients in accessing and engaging with debt advice services, providing guidance on gathering the necessary financial information.

? Assist clients in collecting, verifying, and organising supporting documentation required for their cases and conduct follow-up communications with clients after advice sessions to monitor progress and offer continued support.

? Liaise with creditors and other third parties to obtain information or provide updates to advisers and clients as appropriate.

? Process, maintain, and accurately record client information to support the management of ongoing cases.

? Provide general administrative assistance, including managing post, SMS correspondence, referrals, and ensuring the maintenance of accurate records.

? Participate in a structured development programme in debt advice, involving shadowing, supported learning, and optional professional qualifications.

? Upon successful completion of the development programme, deliver information and advice to clients via debt helplines, helping them identify appropriate services and next steps to resolve their financial issues.

Benefits include:

21 days holiday + Paid Christmas Closedown, birthday leave and long service leave on increment after 4 years, 8% employer pension, salary sacrifice for pension option, reduced local leisure centre membership at Chorley and South Ribble, EAP scheme, access to Blue Lights discount card, free car parking, free tea and coffee

Job Type: Full-time

Pay: 24,320.00 per year

Benefits:

Additional leave Company pension Employee discount On-site parking
Work Location: In person