Job Description

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At AXA, we rely on the talent, courage and resilience of everyone to succeed. That's why we're open, supportive, challenging and empowering. We encourage our people to learn and grow their career in the direction that's right for them. We're recruiting two Defendant Paralegal's to join AXA's in house Legal Services Unit (LSU) here in AXA Retail.



LSU is AXA's in-house legal department. It's responsible for managing litigated claims on behalf of AXA and its policyholders. In this role, you'll be managing a litigated portfolio of approximately 100 motor claims that have been brought against AXA/and or its policyholders.



At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at our Gloucester office, visiting clients or attending industry events. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

What you'll be doing:

Handling a portfolio of litigated files of claims brought against our Motor policyholders - defending all proceedings to a high-quality standard. Negotiating bent metal claims whilst keeping indemnity spend and lifecycles to a minimum. Coordinating/preparing statements and briefing counsel. Provide commercially focused legal advice. Making an appropriate contribution to department e.g. knowledge sharing, training etc. Complying with the required standards for internal procedures.


Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply.

What you'll bring:

Law degree and/or Litigation experience is desirable. Good working knowledge of the Road Traffic Act, Civil Procedure rules, Hire/Credit Hire and strong knowledge of the Court's procedures. Ability to operate with a high level of self-sufficiency, combined with an awareness of the boundaries of own competence/authority. Team oriented with an experience of and a willingness to mentor, coach and supervise less experienced members of teams. Confident communicator with an ability to develop relationships and influence at all levels. Strong organisation skills to ensure a pragmatic and methodical approach to handling a variety of claims simultaneously, through an IT case management system. Courage to challenge the norm and share alternative solutions, interrogative interviewing techniques and witness statement taking. Ability to handle a complex and constantly changing workload and to work under pressure whilst maintaining the required quality.


As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.



This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

What we offer:

At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:



Competitive annual salary up to 30,000 dependent on experience Annual company & performance-based bonus Contributory pension scheme (up to 12% employer contributions) Life Assurance (up to 10 x annual salary) 25 days annual leave plus Bank Holidays Opportunity to buy up to 5 extra days leave or sell up to 5 days leave AXA employee discounts Wellbeing services & resources


To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to tanzeela.mehjabeen@axa-insurance.co.uk.



#LI-Hybrid

Who we are:

AXA Retail helps people live the life they love, knowing we've got their back, at home and on the road. Our people are vital to us becoming more digital, faster and easier to access. We're a dynamic team of experts completely committed to making sure our customers 'get back to the good stuff' when the unexpected happens.


Salary: Up to 30,000 dependent on experience