Job Description

Basic information

Location

Bristol, London, Manchester

Business Line

Technology & Transformation

Job Type

Permanent / FTC

Date published

07-Nov-2025

Req #

21257
Job description

Connect to your industry

In Deloitte's Commerce practice, we empower the world's biggest brands to design, build, and seamlessly run next-generation technology platforms. Our expertise spans the entire commerce lifecycle, from strategic advisory and innovative design through to robust implementation and ongoing operational support. We are adept at translating complex human needs into intuitive, seamless digital experiences, fundamentally transforming our clients' go-to-market operations and significantly driving growth across their organisations.
Essentially, we forge powerful partnerships with leading global enterprises, co-creating exceptional commerce experiences that resonate with customers. Our growth culture champions continuous and unwavering customer centricity, ensuring we balance rapid speed to market with uncompromising technical excellence. Joining our team means contributing to impactful transformations at the forefront of digital commerce.

Connect to your opportunity

As a Digital Delivery expert in Deloitte Digital's Commerce offering, you will be instrumental in leading the successful execution of complex digital commerce transformations for our global clients. You will drive impactful change, ensuring the seamless delivery of cutting-edge solutions that redefine how businesses connect with their customers.

About the role:

You will take the lead on key deliverables to establish and articulate a clear delivery structure and vision for projects and programmes, ensuring alignment with client objectives and Deloitte's strategic goals. You will lead multiple mixed-discipline teams to define and manage project scope, meticulously planning and scheduling delivery across diverse workstreams, adapting agile methodologies to fit project needs and coaching teams on best practices. You will manage team finances with precision, including forecasting, budget management (for both clients and Deloitte), and navigating consulting nuances such as schemes of work and benefits realisation. You will lead and inspire cross-functional teams - including business analysts and engineers - fostering cooperation and collaboration across client and globally distributed Deloitte resources, ensuring optimal resource identification and allocation, and managing team performance within an inclusive team culture where people are recognised for their contribution. You will cultivate strong stakeholder relationships, defining responsibilities, articulating complex technical solutions in a business-friendly way to senior stakeholders, communicating project updates with concise messaging. You will be able to straddle both digital delivery and core traditional programme methodologies You will define and execute robust governance frameworks, understanding and adhering to reporting requirements in line with laws, client policies, Deloitte standards, and programme expectations. You will manage risks comprehensively, including proactive identification, mitigation strategies, and effective incident management and resolution. You will oversee the full project lifecycle, from inception through to transition and closure (of teams, projects, capabilities, and processes), enacting change without sacrificing quality. You will leverage artificial intelligence across delivery processes to achieve better team outcomes, enhance operational efficiencies, and improve decision-making, including coaching clients on its application. You will embody Deloitte's shared values, ensuring the team adheres to them and contributes to a culture of excellence and integrity, while also contributing to the running of our business through practice development opportunities.

Connect to your skills and professional experience

To thrive as a Delivery practitioner in our Commerce foundry, you will need to possess a unique blend of leadership, technical acumen, and unparalleled organisational capabilities. We are looking for practitioners who can adeptly navigate complex delivery landscapes, drive successful outcomes, and inspire high-performing teams.

Your experience should include:

Experience:

Significant experience working on agile software development projects, working as a Delivery Manager / Lead or adjacent role.

Delivery Leadership & Vision:

Proven ability to establish and articulate a compelling delivery vision, define robust project structures, and drive successful execution of complex digital commerce programmes, leading multiple full-stack delivery teams and managing their commercials. Candidates are expected to have 5+ years of experience in a Delivery role on software development programmes.

Project & Programme Management:

Extensive experience in defining and managing scope, planning and scheduling delivery, and managing project finances (including NPV, IRR, ROI, and cost-benefit analysis). Strong business acumen is essential, including project management considerations and the ability to articulate the fundamentals of a business case.

Agile & Delivery Methodologies:

Deep knowledge and practical application of various delivery models, a complete understanding of the Software Delivery Lifecycle (SDLC), frameworks, tools, and agile methodologies (Scrum, Kanban, SAFe) underpinned by a solid grasp of agile delivery metrics. You should have the ability to adapt all of these to project needs and coach teams on best practices, with a metrics-driven approach.

Financial Management & Controls:

Expertise in financial management, including forecasting, budget management, and articulating benefits realisation, with a strong understanding of consulting nuances like schemes of work.

Risk & Incident Management:

Comprehensive experience in managing project risks, including proactive identification, mitigation, and effective incident management and resolution.

Resource Management:

Proven capability in identifying and allocating resources, including capacity planning across diverse, including delivery centres (on-shore, near-shore, off-shore).

Stakeholder Management & Communication:

Exceptional stakeholder management capabilities, including defining responsibilities, pre-empting concerns, communicating project updates articulately with concise messaging, explaining the impact of decisions, and resolving conflicts. Capable of conveying key concepts and building relationships with clients at multiple levels of seniority.

People Management & Team Leadership:

Excellent people management skills, including emotional intelligence, the ability to lead, mentor, and manage team performance (using key frameworks), and fostering capability building within teams. You must be a passionate and inspiring leader who can build and run full-stack teams, often across multiple geographies, creating an inclusive culture.

Technical Proficiency:

Strong technical understanding relevant to digital commerce, including knowledge of test and release processes, migration approaches, and security principles and standards, with the ability to feed insights back into product, design, and tech functions. Firm knowledge of programming methodologies and basic architectural principles is expected. Strong experience of the end-to-end cycle of software delivery, from service design to live platform operations, and strong experience of delivering microservice-based architectures. Strong experience of software testing, with an understanding of testing best practice. Good understanding of the technology landscape and how our clients can navigate and take advantage of it.

Consulting & Senior Client Engagement:

Exceptional client relationship management, senior stakeholder engagement, and presentation skills. Ability to act as a trusted strategic advisor, challenge assumptions constructively, pre-empt and address concerns. Clear and concise communication is a must.

AI Application in Delivery:

Demonstrated ability to leverage artificial intelligence to enhance delivery processes, improve team outcomes, and drive operational efficiencies.

Organisational Excellence:

Unparalleled organisational skills, diligence, proactivity, and efficiency in managing complex projects and programmes.

Connect to your business - Technology and Transformation

Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters.

Customer

Human connections are integral to business. We combine people, ideas and technology to support our clients to build strong connections. For example, through commerce, customer design and sales services.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte's clients include many of the world's largest organisations; I wanted to be part of a team that made a difference that I could be proud of."

Dan, T&T
"I get to work on projects that help clients in a sector I feel truly passionate about."

Rhiannon, T&T
"Everyone always says "it's the people," and that's true. Working for a brand you feel proud of feels pretty good too. And you don't have any stress about fitting into a particular stereotype, because there are so many different types of people in Deloitte Digital."

Gillian, T&T

Our hybrid working policy

You'll be based in Manchester with hybrid working.


At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Connect to your return to work opportunity

Are you looking to return to the workplace after an extended career break?


For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.


We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.


Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.


Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers


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