Job Description

Delivery & Guest Experience Exec (UK & Ireland)


London (Hybrid) + UK & Ireland adventures


Reporting to: Head of Marketing, UK & I


Contract: Full-time, permanent

About Dave's Hot Chicken


We're the cult-fave US chicken shop serving Nashville hot chicken that slaps. Big flavour. Big vibes. After blowing up in the States, we're now turning the UK & Ireland into a chicken playground. Think hype brand meets spicy food meets obsessed-with-our-guests energy. That's us.

About the Role


We're building one of the fastest-growing chicken shop brands this side of the Atlantic and need a Delivery & Guest Experience Exec who's ready to run it up.


You'll be the go-to person making sure our off-site guests (think Uber Eats orders and catering drops) get the full Dave's experience: hot, fast and perfect. You'll also be the guardian of vibes when it comes to reviews, guest comms and keeping our menus 100% on point.


This is a starter role with big growth potential, perfect for someone early in their career who wants to learn fast, get stuck in across ops, marketing and guest experience. Flexing their commercial smarts while building an iconic food brand.

What You'll Own

Delivery Marketplaces

Be the boss of aggregator performance (availability, promos, fees, ratings).
Keep menus lookingacross all platforms (pics, prices, allergens, no dodgy typos). Run weekly deep dives on conversion, delivery times and ratings, then action changes. Manage day-to-day with Uber Eats/Deliveroo partners and launch promo/media campaigns. Support rollouts for new stores & limited-time offers (aka the spicy drops).

Catering (New Channel Build)

Help launch our catering game: menu, packaging, flow: the full guest journey. Work with Ops to make sure orders hit different (in a good way). Build partnerships to grow catering sales & visibility. Track the numbers (sales, reach, brand buzz) and bring the insights.

Guest Services

Own guest comms across email & Google reviews. Create templates & escalation routes (for refunds, claims, food safety). Deliver weekly guest sentiment/NPS reports with actionable insights. Spot recurring issues, fix them fast and protect the brand at all costs.

Menu Management & Systems

Keep every menu 100% accurate across POS & delivery partners. Coordinate menu & LTO changes with Marketing, Food, Ops & US teams (with HOM support) QA everything (imagery, pricing, allergens) and manage approvals like a pro.
About You


1-2 years' ops, commercial or guest-facing experience (hospitality/QSR/retail = ). Commercially switched-on: you get numbers and can spot growth drivers. Detail-obsessed and operationally excellent (you don't miss). Strong communicator with a guest-first mindset. Can juggle multiple projects with pace, positivity and a smile. Hungry to learn and grow (literally and figuratively).
What We Offer

28k + performance bonus Hybrid working (London) Pension scheme 25 days' holiday + UK public holidays Perks: free on-shift meals + brand discounts (aka more chicken in your life) * Ready to bring the heat? Apply now and let's build something spicy together.