Job Description

Inspire and lead a high performing team of Skills Coaches, ensuring apprentices achieve excellence while maintaining top tier quality and compliance. Using data-driven insights and strong leadership, you'll challenge and support your team, uphold the highest standards, and contribute strategically to our continuous improvement.

The Opportunity...

At Althaus Digital, we do things differently. As a specialist training provider, rated Ofsted Outstanding, our mission is to unleash the digital leaders of tomorrow. We equip learners with a powerful blend of cutting-edge technical expertise and leadership skills, helping them reach their full potential and deliver measurable impact in their organisations.

We are seeking an experienced and motivational Delivery Manager to lead a team of Skills Coaches. This is a pivotal role where you will be responsible for driving the performance, quality, and compliance of our apprenticeship delivery, ensuring an outstanding experience for every apprentice and employer. You will be a dynamic leader, adept at using data to inform decisions, passionate about developing your team, and unwavering in your commitment to maintaining our exceptional standards.

Responsibilities:

Team Leadership & Performance Management

Manage, drive, and improve the performance of a team of Skills Coaches, setting clear objectives and conducting regular 1:1s. Challenge and support coaches in improving Timely Achievement Rates (TAR) and Overall Achievement Rates (OAR). Conduct observations and coaching sessions to support the professional development of the team. Champion a culture of high performance and continuous improvement.

Quality, Compliance & Standardisation

Ensure 100% compliance with ESFA funding rules, EPAO requirements, and Ofsted standards across your team's caseload. Conduct standardisation activities with Skills Coaches, the curriculum team, and IQA to ensure a consistent and high-quality approach across all e-portfolios and delivery. Utilise employer/apprentice feedback, EPA reports, and EQA reports as benchmarks for quality improvement. Uphold the highest levels of safeguarding and Health & Safety standards at all times.

Operational Excellence & Data Management

Proactively monitor and act on key performance indicators, including withdrawals, out-of-funding (OOF) apprentices, BIL, and Off-The-Job Training (OTJT). Implement timely interventions to mitigate risks and retain apprentices on programme, resolving issues within a 48-hour timeframe. Ensure accurate data capture and sharing with the ILR team and appropriate agencies. Manage scheduling, registers, and resource allocation to meet learner and customer needs efficiently. Co-ordinate End-Point Assessment (EPA) processes to ensure apprentices successfully enter the Gateway on time

Stakeholder Engagement & Collaboration

Carry out regular progress review meetings with curriculum, skills coaches, and business development teams to RAG rate apprentices and collaborate on support strategies. Work closely with business development to assist in employer recruitment, resolve issues proactively, and prevent formal complaints. Establish effective working relationships across all departments to drive the service level agreement and maximise the learner experience. Facilitate 100% attendance at tri-party reviews and maintain positive, proactive communication with employers.

Strategic Contribution & Continuous Improvement

Co-ordinate and deliver the CPD Training Plan for your team, ensuring their continuous professional development. Drive the department's self-assessment process and contribute to the creation of yearly course reviews. Role model the company's Values in all activities. Identify and implement opportunities to drive efficiencies, reduce waste, and achieve value for money.
Essential Skills and Qualifications:

Proven experience in a leadership or management role within an apprenticeship or education setting. In-depth knowledge of ESFA funding rules, EPA processes, and Ofsted requirements. A strong, data-driven approach to performance management Excellent communication, interpersonal, and stakeholder management skills. Ability to challenge performance constructively and drive cultural change. A commitment to safeguarding and promoting the welfare of learners.

What's in it for you?

At althaus, we look after our people just as well as our learners. Here's a glimpse of what you'll get:

Generous annual leave package, rising with length of service

Your birthday off

Full shutdown over Christmas

Flexible working options

Access to mental health and wellbeing platforms.

CPD support - grow your own digital skillset with us

Regular team-building and social shenanigans

Employer supported volunteer scheme to give back to your community

Be part of a bold, supportive and OUTSTANDING team

Important stuff

This is a hybrid role, working at least 2 days from our Derby office per week.

This role may involve working with children and vulnerable adults, so all applicants will be subject to our safeguarding and safer recruitment procedures, including reference and DBS checks.

Althaus Digital is proud to be an equal opportunities employer, committed to building an inclusive team where everyone can thrive.

Job Types: Full-time, Permanent

Benefits:

Additional leave Casual dress Company events Company pension Free parking Health & wellbeing programme On-site parking Paid volunteer time Referral programme
Application question(s):

What's your notice period? What are your salary expectations?
Work Location: Hybrid remote in Derby DE24 8AN