Job Description

We're looking for a Delivery Manager to join our Publishing & HR Systems Centre of Excellence on a permanent basis in London.
Reporting to the Head of Publishing & HR systems, the Delivery Manager will help to shape how change happens across some of our most important platforms, including BiblioSuite and Dayforce. Working closely with our Product Managers, you'll lead and evolve the delivery frameworks that underpin continuous improvement and change across our platforms, ensuring clear ownership, efficiency and consistency across BAU, enhancements and projects.
You'll take ownership of how changes move safely and predictably into production, enabling teams across the business to work smarter and deliver more effectively and sustainably.
About the team
The Technology team provides expertise and effective solutions to Penguin Random House. We integrate flexibility and agility which supports our consistent way of working. We set ourselves up for success by holding ourselves accountable and welcoming change. Each member of the Technology team brings skill and initiative to their role; we take personal ownership within a one team culture, working collaboratively to meet expectations from our stakeholders who trust us to deliver.
The role
Key responsibilities:

• Own and continuously improve delivery frameworks and governance across Publishing & HR systems.
• Keep ways of working with Product Management and Architecture clear, lightweight and repeatable.
• Ensure smooth service readiness by coordinating closely with Service Introduction.
• Embed a predictable continuous-improvement cycle for BAU enhancements and defect fixes including regular triage, sizing, prioritisation and release cadence, tracking throughput and surfacing bottlenecks.
• Track throughput and benefits, highlighting bottlenecks and opportunities to streamline.
• Lead cutover planning and execution for releases, ensuring safe and coordinated deployment.
• Guide environment usage to support reliable development, testing and production.
• Ensure runbooks, rollback plans and post-implementation reviews are in place and followed.
• Oversee end-to-end Security Compliance Assessments and manage related actions and approvals.
• Maintain and drive mitigation of delivery risks, issues and dependencies.
• Shape and uphold effective vendor delivery frameworks and handoff practices and hold vendors accountable to agreed practices, SLAs and delivery expectation.
• Remove delivery friction by standardising intake and acceptance criteria.
• Escalate constructively to vendors to protect quality, scope and timelines.
• Communicate progress, risks and decisions clearly to stakeholders, partnering closely with Product, Architecture, Change and Test & Release.

What you'll bring
Essential criteria:

• Proven Delivery Manager experience in a technology environment, with a track record in maturing delivery frameworks and driving BAU continuous improvement.
• Hands?on experience of cutover planning, environment management, and service introduction for SaaS/enterprise platforms.
• Strong vendor coordination skills; able to build effective delivery rhythms with external suppliers and hold them to agreed practices.
• Experience coordinating security/compliance assessments and seeing them through to approval.
• Excellent planning, risk/issue management and stakeholder communication skills; comfortable balancing multiple concurrent change streams.
• Familiarity with integration?heavy systems and enterprise change (ERP/HRIS and/or publishing systems experience advantageous).

Desirable criteria:

• Knowledge of BiblioSuite and/or Dayforce delivery models.
• Exposure to architecture and integration concepts; able to collaborate effectively with architects and translate design decisions into delivery plans.
• Understanding of ITIL/service management and release management best practice.
• Experience with delivery tooling (e.g., Jira/Confluence) and metrics for flow/throughput/quality.

Application instructions
Please apply with your CV by 23:59 on Sunday 18th January 2026. Applications will be reviewed on a rolling basis and the advert may close at any time. We would encourage you to apply as soon as possible.
AI
Here at Penguin, we believe in the power of authenticity and human creativity. When you apply for a position, we want to encourage you to showcase your unique voice. Throughout our recruitment process, please share your own thoughts, experiences, and skills. This helps us get a true sense of who you are and what you might bring to our team.
We celebrate creativity and diverse perspectives, so please be yourself! While we recognise AI tools can be helpful, we recommend using them thoughtfully to ensure your responses reflect you.
Salary
The salary for this opportunity is c.65,000, depending on how your skills and experience align to the role, plus a generous bonus scheme and benefits.
Hybrid working
While our offices across the UK are places to connect, collaborate and celebrate with colleagues, we recognise that flexibility around where you work is just as important. For this role we expect that you will work from our London office in Embassy Gardens 2 days per week (typically Tuesday & Thursday), with flexibility to travel to our site in Colchester when required.
The recruitment process: You can read about our recruitment process at
As a Disability Confident Committed organisation, we're part of the offer an interview scheme. This is where disabled applicants who meet the essential criteria for the role can opt in to get to the next recruitment stage. There may be some situations where volume of applicants means we can't take all eligible candidates to interview.
We encourage you to tell us about any reasonable adjustments you may need by emailing . Remember, you only need to share what you are comfortable to for us to support your request.
Please note, we are not able to accept agency CVs for this role. Any CVs sent speculatively will not be eligible for a fee.
Company: The Random House Group Limited | Job ID: 284909

Skills Required