Job Description

Together, we're working to welcome millions more passengers, while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. At Heathrow, you can be part of this - providing solutions that make every journey better for millions each year. That means ensuring we meet the changing needs of the passengers, colleagues and partners who use our airport to work, travel, trade, shop, eat, explore and connect. Our Solutions team covers project management, process improvement, business change, technology, cyber defence, masterplanning, infrastructure and procurement. It brings together people with the skills to deliver prestigious and often large-scale projects, from transforming terminals to making big reductions in our carbon emissions.


Every day will test your skills and give you the opportunity to make your mark. You might be working with the technology and data that power our city within a city, driving vital commercial agreements with everyone from retailers to airlines, or improving the unique infrastructure that includes everything from 200 buildings to 250 HV substations. It's a collaborative environment, where you can rely on the support of the experts around you as you take on projects you'll both take pride in and feel passionate about.



Heathrow is one of the largest regulated businesses in the world. The airport has a track record of effective economic regulation to support investment, efficiency, and growth in pursuit of our vision of delivering the best airport passenger service in the world. We are subject to robust scrutiny from airline customers, our regulator and government. Our shareholders rely on us to provide a capital regulatory framework that establishes a business that is stable, financeable, and profitable.


The Solutions function delivers integrated capital solutions to our customers, operational teams and business sponsors. In collaboration with Strategy, People and Finance teams and business stakeholders, our strategic programmes deliver some of our key transformational objectives and business outcomes, while driving efficiency and value from our current assets and capability.


As part of Heathrow's H7 settlement there were key changes introduced to how we manage our capital investment through:


Introduction of Delivery Obligations (DO's) - At the G3 Investment Decision, DOs will be set across each of Output, Quality and Schedule. At project close the performance against these DO's will be measured and where we do not perform as expected and DOs are not achieved there will be a financial impact on the Regulated Asset Base (RAB - the mechanism by which Heathrow recovers its capital investment) Move to Ex Ante from Ex Post - At G3 we set the project baseline and then at project close 25% of any overspend or underspend will be adjusted for on the RAB).
These new regulatory requirements have introduced new accountabilities and activities into our business in order to ensure projects at investment decision can confidently set DOs and a cost baseline which minimise the risk of non-performance and financial exposure.



Drafting outline Delivery Obligations for a project as part of the G2 Options gateway approval, understanding the outputs and relevant quality standards to develop an outline DO at the G2 options decision Assurance ahead of the project G3 investment decision to assess the maturity of the project detail and plan, specifically around cost and schedule Finalisation of the Delivery Obligations ahead of G3 including sign off before internal governance commences Supporting on change control management with the Airline community Close down of Delivery Obligations', working through a plan to ensure Delivery Obligations are closed on time and escalating any issues that puts the DO closure at risk

Highly numerate with strong analytical skills An effective problem solver with attention to detail and high intellectual capability, with a proven record of applying an analytical approach to complex issues and developing innovative yet pragmatic solutions Proven ability to form effective working relationships and work collaboratively with other teams and external stakeholders to achieve a common result. Strong collaborative working skills are essential, as is the ability to model and demonstrate appropriate behaviours to implement the change and generate a culture of continuous improvement Strong stakeholder skills including communication and influencing a range of stakeholders

Ideally, you'll have:

Working knowledge of how economic regulation is reflected in Heathrow processes and how Solutions responds to the issues Experience in Project Management and/or PMO experience including strong experience and capability in some of the following disciplines: development, design, construction, business management and transformational change Experience in contributing to significant programmes and projects, and delivering to time, budget and quality

There's something so special about working at the world's most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.


Every day, you'll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.


It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.


Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there's no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work. And of course, we'll provide varied learning and development opportunities too. Here you'll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow . Working arrangements vary from team to team and will be confirmed during the recruitment process. You'll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow's Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.