Job Description

Ref.-Nr.: UK00723


Schedule type: Full Time


Contract Type: Permanent Full-Time




WHAT WE ARE LOOKING FOR
The Delivery Project Manager serves as the primary point of contact for customers during the serial production and delivery phase, ensuring that customer call-off orders are effectively managed and fulfilled.



This role is critical for post-sale Stakeholder Management and is directly accountable for the Benefits Realisation of production contracts by coordinating with internal operational functions to meet customer demand, on time and to specification.



The role provides essential Assurance of contract deliverables through diligent tracking and communication.



The Delivery PM will also support Customers in accessing the In-Service Support function and ensure both a robust and efficient communication between the Customer and support activities.

Responsibilities & Tasks

Customer & Stakeholder Management:

Act as the primary, professional point of contact for customer communications regarding existing production contracts and call-off orders.



Manage customer expectations regarding delivery schedules, providing regular, clear, and accurate updates.



Liaise with internal stakeholders, including Operations, Procurement, Planning, Production, Quality, and Logistics, to ensure a coordinated and transparent delivery process.



Organise and lead customer meetings for delivery review.



QBR with customers to ensure the best alignment with our customers' needs



Attend Tier meetings daily to ensure alignment of delivery across the Operations and wider Business activities

Order & Delivery Co-ordinatio

n:

Receive and process customer call-off orders, ensuring all required commercial and technical information is complete.



Collaborate directly with the Project Controller to ensure customer demand and delivery dates are accurately reflected in our ERP system (SAP B1).



Track the progress of orders through the internal production lifecycle, from procurement to shipping.



Identify and escalate potential delivery delays or issues to the Head of Programmes, aligning with Risk Management principles.



Order Book Management to maintain a master delivery schedule and order tracker for visibility across the PMO and Operations teams.

In-Service Support & RMA Coordination:

Act as the initial point of contact for customers requesting warranty support or raising paid repairs (RMAs).



Gather necessary information from the customer to initiate the formal RMA process.



Ensure a smooth and documented handover of the case to the dedicated In-Service Support Team, maintaining clear Project Governance over the process initiation.



Planning, management and coordination of any large scale rework or upgrade programmes

Project Support & Reporting

Maintain all relevant project documentation for the delivery phase, including customer communications, order confirmations, and shipping documents, within a structured document library.



Provide regular status updates and reports on order fulfilment and customer satisfaction to the Head of Programmes.



Support the PMO in continuous improvement initiatives by identifying process bottlenecks or inefficiencies in the order-to-delivery cycle.



Ownership of Delivery Phase project budget including forecast of revenues & costs, capture of actuals and budget reporting.


WHAT QUALIFICATIONS YOU SHOULD HAVE

Essential:

Demonstrable experience in a customer-facing coordination role within a technical, engineering, or manufacturing environment, e.g. Customer Service Representative or Account Management experience.



Proven ability to manage multiple concurrent tasks with high attention to detail.



Experience using an ERP system for order processing and resource planning (e.g., SAP B1 or similar).



High proficiency in the MS 365 suite for data management and communication, and MS Project/Excel for tracking.



A foundational understanding of the project lifecycle and project management principles, aligned with the APM Body of Knowledge.



Excellent communication skills, with the ability to articulate technical and logistical information clearly to both internal and external stakeholders.

Desirable:

Experience in the defence or another highly regulated industry.



An APM Project Fundamentals Qualification (PFQ) or equivalent.



Experience in creating reports or dashboards.



Basic understanding of commercial contracts and in-service support agreements.

Personal Attributes:

Customer-Focused: A strong commitment to delivering excellent service and building positive customer relationships.



Proactive & Organised: A self-starter who can plan and prioritise their workload effectively to meet deadlines.



Collaborative: A team player who can build effective working relationships across different company functions.



Problem-Solver: The ability to identify issues, analyse them, and propose practical solutions.



Resilient: Remains calm and professional under pressure, particularly when managing challenging customer expectations or delivery schedules.

Key Performance Indicators (KPI's)

On-Time Delivery (OTD): Percentage of call-off order lines delivered by the acknowledged date.



Customer Satisfaction (CSAT): Measured via periodic customer feedback or surveys.



Order Processing Timeliness: Time from customer call-off receipt to confirmed entry in SAP B1.



RMA Initiation Accuracy: Percentage of RMA requests handed over to the In-Service Support Team with all required information complete first time.





Due to our pre-employment checks, we require applicants to have lived in the UK for at least 5 years.

To apply, please send your CV to

hr_reuk@rheinmetall.com

WHAT WE OFFER YOU
We want REUK to be the employer you choose to build your career with. We have lots of opportunity to grow as our business continues to grow.



We are proud to be a Disability Confident employer, committed to fostering an inclusive and supportive workplace for all.



We are passionate about finding the right people to join us and we want you to be proud to work with us. Our vision is to become a recognised and respected solution provider while delivering high-technology, high reliability & high-quality products and systems.



As an REUK employee we offer you:


25 Days holiday plus Bank holidays (increasing with service)

The opportunity to work flexibly and to work your contracted hours over the week so that you can enjoy an early finish on a Friday.

4-times Death-in-Service Benefit (after 3 months of service)*


BUPA Healthcare & Dental-Care Insurance (after successful completion of probationary period)*


Long Service Rewards

Employer Pension contributions of 6.8%

Salary sacrifice scheme for Cycle to Work

Discounted Ferry Bookings

Discounted Gym Membership

Bi-Monthly on-site massages

Excellent Training Opportunities

Recommend a friend scheme

Excellent canteen facilities with a state-of-the-art kitchen, pool table and tuck shop

Staff social events throughout the year

Recognition for your work
CONTACT INFORMATION
Due to our pre-employment checks, we require applicants to have lived in the UK for at least 5 years.

To apply, please send your CV to

hr_reuk@rheinmetall.com