Job Description

Overview

The Delivery Support Coordinator is an essential role to ensure the smooth coordination and administration of our Apprenticeship and learning programmes. The Delivery Support Coordinator provides support across all delivery functions helping to create exceptional learner experiences, improving programme efficiency, and supporting stakeholders as required. The Delivery Support Coordinator will effectively liaise with consultants, clients, learners and colleagues across all areas of Raise the Bar.

Responsibilities

The Delivery Support Coordinator will be responsible for the following tasks and duties:

Workshop & Program Coordination for all Raise the Bar learning programmes:

[JH1]

Coordinate apprenticeship workshop logistics, including: Sending invites to learners, consultants / Facilitators including using the relevant platform to access the links Updating internal trackers and consultant planners. Removing / adding learners on a Break in learning and removing withdrawn learners. Editing and distributing workshop recordings to learners. Support the coordination of bespoke workshops such as Change Catalyst, Empower, and MED, including: Sending out invites and reminders to learners. Editing and uploading workshop recordings to the learner portal. Ensuring all workshop resources are current and accessible. Coordinate day-to-day delivery activities for commercial and tailored learning programmes: Send consultant contracts. Arrange and manage briefing meetings between clients and consultants. Liaise with clients to determine the desired level of involvement and support.

Additional Learner Support:

Receive and process Additional Learning Support (ALS) needs assessment forms. Update cohort trackers with learner-specific needs and distribute relevant information to workshop facilitators. Ensure facilitators have access to completed ALS forms prior to workshops to ensure inclusivity and accessibility in learning delivery.

Learner & Client engagement:

Support with collation of feedback surveys

Highlight to the Onboarding and Delivery Manager any areas of concern or suggestions for improvement in a timely manner

Debtors support:

Support the Accounts team by issuing payment reminders for any overdue apprenticeship and commercial clients.

Inbox and Communication Management:

Monitor and effectively manage the shared inboxes including: Admin Change Catalyst Empower MED
Respond to enquiries in a timely, effective and professional manner

Identify any areas for improvement in relation to inbox management and communications.

General administrative support

Proactively support the wider team and business with administrative or coordination support needs where workload allows and projects are within scope of the role.

Any other ad hoc requests

Any other ad hoc duties and reasonable requests in line with business needs and the skill level of the post holder.

Experience & Knowledge

The Delivery Support Coordinator will be required to have the following experience and knowledge/qualifications:

Qualification / Knowledge / Experience

Minimum Level / Experience in years

2 Years Experience in a coordination, operations support, or administrative role

2 Years Experience working with email, calendars, spreadsheets, and shared task systems

2 Years Experience working with a high volume of varied enquiries from multiple sources

2 Years Experience collaborating across internal departments and with key business stakeholders

2 Years Experience collaborating with external stakeholders

2 Years Learning & Development industry experience

2 Years Experience collaborating with senior leaders to identify learning needs and priorities.

2 Years Awareness of methods for measuring training impact

Awareness of Additional Learning Support needs, adjustments and implications

Understanding of adult learning theories

Familiarity with digital learning platforms and other digital systems & databases

Knowledge of inclusive learning practices to cater to diverse audiences

Skills & Competencies

The Delivery Support Coordinator will be required to perform the role with the following key skills and competencies:

Skills & Competencies

Essential or Desirable

An ability to prioritise effectively, ensuring tasks and expectations are managed efficiently

Essential

Excellent organisation and project management skills and a keen attention to detail when supporting on learning projects

Essential

Show resilience and adaptability to thrive in a fast-paced working environment where agility and quick decision-making is valued

Essential

Utilise effective and professional communication skills to build a strong rapport with clients and collaborate effectively with the team

Essential

Ability to work under pressure, meet deadlines and manage multiple activities at a time

Essential

A can-do and supportive attitude

Essential

Stakeholder management skills

Essential

Think outside the box and contribute fresh ideas, supporting the team with hands-on problem solving to develop creative solutions

Desirable

A genuine interest and enthusiasm for learning and development

Desirable

Patience and passion to develop and support others

Desirable

Process improvement

Desirable

Negotiation / Influencing skills

Desirable

Company Values & Expectations

The post holder will demonstrate a way of working that is aligned to our company culture and values as follows:

Energy

We bring positivity & enthusiasm to every interaction, creating vibrant, inspiring experiences where everyone can thrive.

Growth

Our growth mindset & commitment to continuous improvement drives ourselves, our people & our clients to reach their full potential.

Collaboration

We create positive, dynamic & inclusive environments enabling our people to produce exceptional results together.

Innovation

We embrace change & cultivate cutting-edge thinking to propel our business & industry forward with new ways of working.

Job Types: Part-time, Permanent

Pay: 21,000.00-21,200.00 per year

Expected hours: 30 per week

Benefits:

Flexitime Work from home
Schedule:

Day shift No weekends
Work Location: Remote

Application deadline: 27/06/2025