Job Description

Front Desk Lead / Senior Dental Receptionist

We are a well-run, patient-focused fully private dental practice, in the heart of Kew VIllage, looking for an

exceptional front desk professional

.

This role is

not

for someone who simply answers phones.
It is for someone who:

Is always one step ahead Takes pride in organisation and calm efficiency Communicates clearly and professionally Anticipates problems before they arise
At Kew Dental Care, we value the importance of a positive work environment and the impact it has on patient care. Our team members support and uplift one another, creating a friendly and collaborative atmosphere. We believe that a happy team translates into happier patients, which is why we strive to make our practice a great place to work.

If you are a dental receptionist who shares our passion for providing exceptional patient care, values kindness and compassion, and enjoys working in a close-knit team, Kew Dental Care could be the perfect fit for you. Join our practice and contribute to our ongoing mission of delivering outstanding dental services while creating a positive and supportive environment for both patients and staff.

You will be responsible for:

Running the front desk to a high professional standard Managing diaries proactively Creating a calm, welcoming patient experience Communicating confidently with clinicians and patients
This role is NOT for you if:

You prefer being told what to do You dislike responsibility You thrive in chaos rather than structure
We offer:

Above-market pay for the right person Proper training and systems A supportive, professional environment
Please include examples of:

How you've improved systems in previous roles How you handle pressure Why you take pride in front desk excellence
Job Types: Permanent, Full-time

Pay: 15.00-17.00 per hour

Benefits:

Employee discount
Ability to commute/relocate:

Richmond TW9 4HJ: reliably commute or plan to relocate before starting work (required)
Application question(s):

Please include a short sentence or two at the top of your CV outlining a time when you dealt with a difficult customer/patient and how you handled the situation. How many minutes of commute time is acceptable to you?
Experience:

Dental receptionist: 1 year (required)
Language:

English (required)
Location:

Richmond TW9 4HJ (preferred)
Work Location: In person