Job Description

Overview

We are seeking a dedicated and organised Patient Co-ordinator to join our team. The successful candidate will be responsible for managing patient appointments, providing excellent customer service and ensuring smooth administrative operations within the practice. This role offers an opportunity to contribute to a compassionate healthcare environment while developing valuable office experience.

Our practice, based in the heart of York, is independently owned and provides cosmetic dental care.

Working hours:

35 hours per week over 4 days. 7.45am to 5.30pm.

Starting salary:

Minimum Wage (negotiable for candidate with previous dental experience)

Duties

Scheduling and confirming patient appointments efficiently and accurately Greeting patients warmly and assisting with check-in procedures Managing patient records and updating information electronically Answering phone calls, responding to patient enquiries, and directing calls appropriately Coordinating communication between patients and clinicians Assisting with administrative tasks such as data entry and handling correspondence Ensuring the waiting area remains tidy and welcoming at all times Supporting the team with other administrative duties as required to maintain clinic operations

Experience

Dental background is preferred but medical, administrative or hospitality background will also be considered; training will be provided Strong organisational skills with the ability to prioritise tasks effectively Excellent communication skills, both written and verbal Experience with Dentally Software (preferred but no required; training will be provided) Proficiency in using office software programmes such as Microsoft Teams or similar applications Ability to work well under pressure whilst maintaining a professional attitude A caring approach with a focus on delivering exceptional patient service

What we offer

A happy, friendly and dedicated working environment A supportive and experienced Practice Manager, Senior Patient Co-ordinator (Receptionist) and Lead Administrator A friendly and well organised team of dentists, therapists, hygienists, dental nurses and patient co-ordinators (receptionists) On-going training (including fully funded courses and qualifications) Career development (including additional duties available for the right candidate looking to progress) DBS Check paid by employer Enrolment in our Employer Contributory Pension Scheme Additional Bonuses and Benefits throughout the year Team-building days and team day trips (arranged by the practice) Uniforms supplied Loyalty based increased holiday allowance
Job Types: Full-time, Part-time

Pay: From 12.21 per hour

Expected hours: 35 per week

Work Location: In person