Job Description

JOB TITLE: Patient Co-ordinator

REPORTS TO: Senior Management and Partners

HOURS: 20 hours per week

DAYS & PAY: 5 hours a day Mon, Tues, Thurs and Fri

17.50per hour

Job Summary

To work closely with the Partners and other management personnel to provide a timely and responsive service for the implementation and maintenance of all business, administrative, clinical and patient services.

To be responsible for the production of performance and quality standards within the practice. To manage data quality issues, providing advice and guidance to all practice staff in the use of the clinical system. To oversee the claims process for work undertaken as part of enhanced national or local services.

To act as practice administrator for the clinical system and as practice co-ordinator for IT hardware issues, working closely with the CCG and Shared Services as responsibility for computer hardware is transferred.

Job responsibilities

:

Human resources:

Ensure personnel records are maintained for all staff, including DBS checks,

absenteeism and training records

Implement mandatory and personal development training

Implement induction training for new staff

Finance:

Implement and maintain insurances for the practice

Prepare claims as advised by the Business Manager for enhanced and other services

and ensure payment received

Assist in monitoring claimable income

Cashing up Petty Cash

Organisational:

Review and maintain the practice continuity plan

Create and maintain a practice policy register and ensure the reviews are

completed appropriately

Responsibility for the agenda, minute taking and circulation of non-clinical meetings

Maintain the content of practice website, and production of the newsletter and

other local publications

Responsible for the generation and maintenance of all clinical rotas and diary on EMIS

Loading and changing EMIS Diary according to annual leave and sickness

Generate reports to support the LTC system and monitor recalls for the LTC clinics

Responsible for the organization and administration medical teaching rotas

Responsible for clinical room preparation

Responsible for administration and management of locum bookings

Deputise in the absence of the Business Manager

Premises and Equipment:

Delegated responsibility from the Business Manager, in relation to all

aspects of building maintenance and security

Responsible for stock maintenance at all levels and financial efficiency of the same

Information Technology:

Implementation and maintenance of all associated requirements, upgrades, security

and services supporting the practice's IT systems

Audit and maintain confidentiality of information

Research:

Administer and maintain research projects in association with the Business Manager

and Partners

Implement reports and audits to support research projects and oversee

associated correspondence

Responsible for financial aspects in relation to research expenses and invoicing

Production of Performance and Quality Information:

To be aware of national, local and practice quality standards for chronic disease management. To provide support to clinical sub groups in correctly identifying and targeting patients for assessment and treatment. To ensure staff are aware of the importance of maintaining disease registers and assist in the validation process. To provide advice and support for clinical sub groups and to produce regular reports on the progress of these groups in achieving their targets. To assist in the production of information for clinical audit as requested by the clinical sub groups. Data quality To work with the CCG to validate patient information, performing regular checks and quality audits. To be responsible for mapping patient information flows. To provide support and training for current and new staff ensuring that data quality guidelines are understood and adhered to. Practice administrator for clinical system To oversee the administration of the clinical systems, ensuring staff complete housekeeping and back ups as outlined in the practice policy. To ensure the clinical integrity of the system working with the CCG to implement their guidance. To oversee the security and validation processes for the clinical system. To provide support advice and training for current and new practice staff in the use of the clinical system Practice co-ordinator for IT hardware To maintain an equipment log ensuring that CCG and practice owned equipment is readily identifiable. To provide support and training for current and new staff in resolving simple problems with PCs and printers. To liaise with CCG IT support department to resolve other hardware and software issues. Deputise for the business manager in the business manager's absence.
Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety

The post-holder will implement and lead on the full range of promotion and management of their own and others' health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):

Ensuring job holders across the practice adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management. Maintain and up to date knowledge of health and safety and infection control statutory and best practice guidelines and ensure implementation across the business Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business Making effective use of training to update knowledge and skills, and initiate and manage the training of others Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers Undertaking periodic infection control training (minimum annually) Routine management of own team / team areas, and maintenance of work space standards Demonstrate due regard for safeguarding and promoting the welfare of children.
Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources
Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members Communicate effectively with patients and carers Recognize people's needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services

The post-holder will:

Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate
Job Type: Part-time

Pay: 17.50 per hour

Expected hours: 20 per week

Work Location: In person