Job Description

for a Receptionist

Job title:

Receptionist

Purpose of the job

Carry out reception and related administrative duties within the practice and perform such other tasks as reasonably requested by the Principal or Business Director.

Responsible to

The Principal, Practice Manager and the Business Director.

Responsible for

Training new receptionists

Employment duties

Perform a high quality reception and administration service to ensure patient satisfaction and maximum contribution to practice efficiency, effectiveness and profitability in line with the GDC guidelines and practice policies Establish and maintain productive working relationships with all members of the dental team Liaise with the practice manager on all matters concerning administration, pay and service conditions Assist with the supervision of the training new receptionists in the practice Take reasonable care for your own health and safety and that of others who may be affected by your acts or omissions at work

Key tasks

Answer the telephone and deal with patient enquiries in a positive, efficient and friendly manner Receive and deal with patients and visitors in a pleasant and prompt manner Keep patients informed of any delays Notify dentists/hygienists of patients' arrivals Schedule patient appointments in accordance with the practice policies and keep records of all appointments and remind patients of their appointments as required Prepare patient records and day sheets for each dentist, hygienist/therapist Collect and record patient payments and pursue any debts in accordance with the practice payments policy Follow computer procedures to ensure that patient records are properly maintained Carry out routine house-keeping procedures on the computer, including undertaking regular back-ups in line with practice policies Liaise with dental laboratories, suppliers and other organisations as required, keeping records of laboratory work in and out Deal in an appropriate and prompt manner with patient feedback and inform the practice manager about patient comments and complaints Manage the sales of dental sundries to patients and ensure patients are provided with the opportunity to buy sundries when they leave the practice Keep the office, patient's toilet and reception area tidy and welcoming Identify his/her own training and development needs and undertake appropriate training as agreed with the line manager during appraisal Provide feedback on the performance of the trainee receptionist that you supervise Assist throughout the practice and perform such other tasks as reasonably requested by the Principal, Practice Manager and Business Director. Attend all practice meetings as requested
Job Type: Part-time

Pay: 12.21 per hour

Expected hours: 12.5 per week

Schedule:

8 hour shift Day shift Monday to Friday
Work Location: In person

Reference ID: Receptionist June 2025
Expected start date: 23/06/2025