Busy dental practice in the heart of Carlisle is seeking a friendly and professional Dental Receptionist to join our dental practice. The ideal candidate will be the first point of contact for our patients, providing exceptional customer service while managing administrative tasks efficiently. This role is crucial in ensuring the smooth operation of our practice and enhancing the patient experience.
Responsibilities
Greet patients warmly upon arrival and assist with check-in procedures.
Manage appointment scheduling, including booking, rescheduling, and confirming appointments.
Handle patient inquiries via phone, email, and in person with professionalism and care.
Maintain accurate patient records and ensure confidentiality in accordance with data protection regulations.
Process patient payments and manage billing inquiries effectively.
Assist dental staff with administrative tasks as needed to support daily operations.
Ensure the reception area is organised, clean and tidy
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