Job Description

The Dental Service provides a wide range of treatments to a diverse group of people; therefore, good interpersonal skills are required to fulfil this frontline role.



You will be part of a team of Receptionists, spanning five clinics, including Wisbech, Huntingdon, Cambridge and Peterborough, so good communication and teamwork skills are vital.



You must possess excellent communication and people skills as some patients may present with complex needs or have a language barrier.



This is an extremely busy service offering a wide range of treatments to a diverse group of people. We, fundamentally, offer urgent care triage/treatment to those in need but our clinics include Additional Needs Dentistry and Minor Oral Surgery, thus good time management skills are imperative.



This is a full time role, Monday to Friday, 7.45AM until 4:00PM.



"Should we receive a high number of applications we reserve the right to close this vacancy at any point after 5th August 2025."



The duties of the Receptionist are to maintain a professional and organised approach when greeting and attending to patients and visitors.



Answering telephone calls including the emergency line and booking appointment across five clinics.



Undertaking all administrative tasks in a timely and accurate manner.



Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.



There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.



If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Main Duties and Responsibilities:

Nature of work:

Reception/Appointment Book/Treatment



Booking urgent care telephone triage appointments and treatment appointments, where appropriate



Managing the waiting room, including greeting patients and advising them of any excessive delays



Re-booking additional needs appointments or minor oral surgery appointments



Maintain the appointment system to ensure that surgery time is utilised appropriatel

Mail In:

Distribute post accordingly



Record referral/communication correspondence in the patient's notes and action accordingly



File all letters/correspondence in the appropriate place



Accurately prepare and maintain patient record

Planning and Organisation:

Prioritise workload. You will be working within a team, so it is imperative that you work proactively together to complete reception tasks meeting deadlines to enable the service to perform efficiently



Maintain administrative systems to ensure good working practice



Use judgemental and analytical skills to anticipate the needs of the patient



Maintain the reception area

Communication:

Making of appointments and taking telephone calls, interpreting as necessary the needs of both patients and clinicians enabling situations to be dealt with promptly and efficiently



Most of our patients require a lot of emotional support to persuade them to accept treatment. It must be recognised that anxiety can often be displayed as aggression



Knowledge of computer use is essential for input of patient data, payment transactions and other services



Collection of charges as appropriate



Cashing up/banking, recording all necessary details



On occasions, work independently managing the department administration and giving appropriate advice when necessary



Maintain patient confidentiality at all times

People Management:

Maintaining own professional development and requirement to take part in appraisal and KSF process



Compliance with NHS code of conduc

Development Activity:

Personal Development:

You are encouraged and supported to gain further knowledge which are relevant to your position. You will also be required to attend study days arranged by the Dental Service on relevant subjects.



Attend appropriate meetings



Encourage and motivate other Team members.



Support others by sharing skills and knowledge of the job

Clinical and Practice Governance:

Observe and maintain strict confidentiality with regards to any patient / family / staff / records and information in line with the requirement of the Data Protection Act



Any data that is taken/shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to Trust Information Governance and Information Security policies.



The post holder must adhere to Trust risk assessment and risk management processes



The post holder must adhere to infection control policies and procedures



Undertake mandatory training and any other training relevant to the role as required by Cambridgeshire Community Services NHS Trust (CCS).



The post holder must participate in clinical and safeguarding audits as required



The post holder is required to participate in relevant emergency preparedness process for their team



The post holder is required to work in a collaborative manner with healthcare professionals and others involved in providing care



The post holder must participate in audit as required



The post holder will be required to include Business travel on their car insurance details, in order to reclaim any business miles accrued during your working hours.



Provide patients and their families with information on standards they should expect from the team.



Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act.



Any data that is taken/shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.



The post holder is required to participate in relevant emergency preparedness process for their team

Health and Safety:

A broad knowledge of health and safety issues is required.



You are required to attend mandatory training/and or complete on-line training for all courses specified by Cambridgeshire Community Services NHS Trust or the Dental HealthCare Cambridgeshire.



It is essential that our guidelines/policies are adhered to and that a safe working environment is maintained, as procedures may involve the handling of harmful substances.



Works with the Management Team to support and meet standards required to comply with CQC.

Confidentiality:

Un-authorised disclosure of any sort of information concerning patients/staff is absolutely forbidden. The duty of confidentiality applies not only to history and treatment details, but also even to the fact that a patient attends the clinic.