Job Description

Dental Receptionist Maternity Cover with Permanent position available.

We are currently looking to recruit a dental receptionist to work in our well-established dental practice in Chessington. The ideal candidate will be computer literate, organised, self-motivated with the ability to multi-task, work efficiently at a fast pace, have some experience in reception and be confident to work on the reception desk.

We offer a wide range of treatments, and we are a located walking distance to the local shops and Chessington North train station.

Our working hours are 8.30-5.30 Monday to Friday, with a break between 1pm and 2pm for lunch.

We have a position available to cover maternity leave:

4 days a week until October 2025 (Monday/Tuesday/Wednesday/Friday). After we will be offered a permanent position of 2 days.

We are looking for a person to provide a first-class customer service and proactively manage the non-clinical relationship with potential and existing patients. You must have a proven sales ability and have excellent listening skills with an empathetic approach to patients.

Skills & Attitudes:

Excellent communication skills, both verbal (including positive and friendly phone manner) and written. Excellent listening skills and an empathetic approach to patients. Dedicated to providing a first-class customer service experience. Proven sales ability: can spot opportunities, understand, and communicate the benefits to the patient, handle objections and close business. Build trust and rapport with a wide range of people. Good organisational skills. Excellent follow up ability on all tasks. Ability to work as part of a team, and alone when required. Good IT skills. An ability to bring energy and enthusiasm to any situation and always act with honesty and integrity. A 'can do' attitude, with the desire to learn new skills and take on new challenges and show initiative. Prepare to work according to the practice systems and brand standards. A professional appearance. Wearing clean and ironed clothing. Ensure hair, nails, and make up are neat.

Key Responsibilities:

Manage all enquiries from potential new clients, providing information on the services offered by the practice, according to the brand standards. Ensure fast follow up to all enquiries, with the aim of booking an appointment and achieving new clients for the practice. Effectively manage the appointment book for all dentists/hygienists/therapists ensuring daily targets can be met and the booking system is followed. Follow up contacts and recall contacts. Manage referrals. Provide information on the practice membership plan, and proactively sign up/convert members. Manage the reception. Meeting and greeting all patients, providing a customer focused and seamless patient journey according to the practices brand standards. Welcoming new clients to the practice. Answer all phone enquiries according to the practice's brand standard. Managing the patient journey post treatment or first appointment in order to build long term relationships with patients. Provide and explain payment options where appropriate, take payment, set up finance if applicable and book the next appointment. Manage referrals from GDP's, sending letters to the referral patients and follow up patients to book them in. Ensure 'front of house' is maintained to a high standard and complete daily housekeeping tasks, according to the practices brand standard. Ensure that all the relevant paperwork is completed promptly and accurately and that all client records and updates are maintained, according to practice procedures. Proactively contribute to regular practice meetings.
Pay will be starting from 12.50 and be dependent upon experience.

Job Type: Part-time

Work Location: In person